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Cloud Support Engineer, AI/ML (Night Shift)

snowflakeIN-PuneGlobal Support
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Salary
Not listed
Job type
Full-time
Experience
Mid · 2+ yrs
Posted
25 Sept 2026
Status
Open · checked 7d ago

About this role

This night shift Cloud Support Engineer position is based in Pune, India, and suits professionals with technical support experience who want to specialize in AI, machine learning, and cloud data platforms. The role involves guiding customers through technical challenges and supporting machine learning workloads on the Snowflake platform.

Role Overview

Snowflake is hiring a Cloud Support Engineer for AI, ML, and programmability to join its support team in Pune on a night shift schedule. The position focuses on helping customers achieve performance and continuity from their AI and data engineering implementations while collaborating with product and engineering teams.

Key Responsibilities

Deliver technical solutions, analysis, and guidance to partners and customers via phone, email, and web channels.
Meet resolution SLAs, response times, and escalation procedures for customer inquiries.
Utilize internal tools, connectors, and software environments to investigate user problems.
Troubleshoot machine learning use cases and Python environments associated with the Snowflake Cortex stack.
Evaluate and compare Large Language Models to assist users with artificial intelligence capabilities.
Address programmability topics including Kubernetes and DevOps.
Maintain internal and external knowledge bases by documenting solutions.
File detailed feature requests and bug reports based on user submissions.
Collaborate with engineering colleagues to prioritize and address client issues.
Cover holiday and weekend shifts according to operational needs.

Requirements

Minimum of two years working in a technical customer-facing role or technical support environment.
Bachelor or Master degree in Computer Science, a related field, or equivalent practical experience.
Written and verbal English proficiency with attention to detail.
Knowledge regarding at least one major cloud platform ecosystem.
Familiarity with Python along with machine learning libraries.
Intermediate knowledge concerning enterprise Large Language Models.
Familiarity with version control systems like Git, GitHub, or GitLab, and object-oriented programming.
Understanding of web services and RESTful APIs.
Familiarity with MLOps toolsets and practices.

Nice to Have

Background working in 24x7 support setups involving incident management and on-call duties.
Experience supporting relational database management systems and release management.
Knowledge of machine learning foundations such as neural networks, statistics, and optimization.
Production usage of frameworks including PyTorch, TensorFlow, Keras, Pandas, NumPy, scikit-learn, XGBoost, or LightGBM.
Practical background using Jupyter Notebooks.
Experience with IDEs and development software like Visual Studio Code, Eclipse, or IntelliJ.
Background with Postman, Swagger, OpenAPI, and API Gateway tooling.
Familiarity with data visualization applications like Tableau, Power BI, matplotlib, seaborn, or Plotly.
Understanding of big data systems such as Spark or Hadoop.
Knowledge of microservices and event-driven design.
Familiarity with OAuth, JWT, and authentication protocols.

Skills and Tools

Python
Git, GitHub, GitLab
RESTful APIs
Kubernetes
MLOps tools
Large Language Models

About the Company

Snowflake operates an AI Data Cloud platform, powering data workloads for enterprise customers globally. The organization emphasizes customer focus, personal accountability, integrity, and proactive problem-solving.

How to Apply

Interested candidates should submit their application directly on the official Snowflake careers page.

Skills and tech stack

PythonGitGitHubGitLabKubernetesPandasNumPyscikit-learnXGBoostLightGBMPyTorchTensorFlowKerasJupyter NotebooksSparkHadoopLLMsMLOpsMachine Learning

Questions candidates ask

What shift does this role work?

This position works the night shift, which typically starts at 10:00 PM IST, and includes coverage during weekends, holidays, and pager duty rotations.

Where is the job located?

The job is located in Pune, India.

How many years of experience are required?

Candidates must have at least 2 years of experience in a technical support environment or a similar customer-facing technical role.

What education is required for the position?

A Bachelor's or Master's degree in Computer Science or a related discipline, or equivalent practical experience, is required.

What technologies will I troubleshoot in this role?

You will troubleshoot customer use cases built on Snowflake's Cortex and ML stack, working across Python runtimes, ML libraries, LLMs, Kubernetes, and DevOps environments.

Ready to apply?

The application is on the official snowflake careers page.

Apply on company site