Senior AI Solution Strategist
About this role
Translating business needs into functional conversational agents occupies the daily routine of the AI Solution Strategist at NICE. Operating between product strategy, sales, and customer success, the person in this role collaborates closely with product managers, engineers, and go-to-market teams to launch AI systems that handle substantial live customer traffic. Responsibilities require balancing high-level planning with direct agent design, combining business acumen with practical technical execution.
NICE created this position to guide customers through the evolution and adoption of concrete artificial intelligence initiatives while managing multiple complex, highly visible projects simultaneously. A successful candidate brings a solid grasp of software development fundamentals alongside conversational design principles, remaining capable of aligning diverse stakeholders in demanding environments. Someone who thrives on translating complex technical concepts for non-technical audiences and navigating ambiguity with sound judgment will find a strong fit here.
What you will do
- Partner with customers to support the evolution, execution, and adoption of concrete artificial intelligence initiatives.
- Convert business requirements into well-designed, high-performing conversational AI agents.
- Lead delivery across multiple concurrent complex projects that receive high visibility from both customers and internal teams.
- Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.
- Shape agent behavior through conversational design, product intuition, and performance data.
- Surface data-driven action items and iterations to sharpen customer outcomes and internal decision-making.
What you need
- Hold a bachelor's degree in Computer Science, Information Systems, or a related discipline, or possess demonstrated equivalent experience.
- Demonstrate a proven ability to juggle multiple high-stakes projects at once in demanding environments.
- Possess a solid grasp of software development fundamentals, product management, and engineering workflows.
- Bring practical understanding and experience with conversational design principles and customer experience strategy.
- Utilize performance data effectively to spot issues, mitigate risks, and iterate toward better outcomes.
- Communicate clearly in written and verbal formats, distilling complex technical details into actionable language for non-technical audiences.
Nice to have
- MBA or similar experience combining technology and business operations
Skills and tech stack
Questions candidates ask
What is the work location policy for this job?
The position is listed as Japan - Remote.
What will I actually work on day to day?
You will operate at the crossroads of AI product strategy, presales, and customer success, working hand-in-hand with product managers, engineers, and go-to-market teams. Your daily tasks involve defining, developing, and launching conversational AI agents that power large volumes of live customer interactions.
Do I need to write code in this role?
You will not be writing code daily, but you need enough technical depth to hold your own alongside engineers and product managers.
Who does this position report to?
The role reports into a Manager as an individual contributor position.