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AI ROI Consultant

CloudZeroBoston, MACustomer Success
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
11 Aug 2026
Status
Open · checked 7d ago

About this role

CloudZero is seeking an experienced AI ROI Consultant to join its Customer Success department on a full-time basis in Boston, MA, with remote flexibility. This role suits a strategic professional with top-tier consulting experience who can pioneer a brand-new practice measuring the financial returns of enterprise artificial intelligence spending.

Role Overview

The AI ROI Consultant serves as the owner of the business case and methodology for every client engagement. This position takes attribution data and translates it into trustworthy financial metrics, such as a clear ratio and payback period. Operating in a build-it-as-you-go environment, the selected candidate pressure-tests a draft methodology with real customers to make the practice repeatable and scalable.

Key Responsibilities

Own the end-to-end business case and return on investment methodology for each individual engagement.
Convert the Activity-to-Return catalog into a defensible calculation of dollarized operational value over AI investment.
Differentiate operational returns from strategic returns, applying appropriate rigor to both categories.
Pre-register success criteria and acknowledge potential confounders prior to project launch.
Collaborate closely with data analysts, operations teams, and the forward-deployed engineering group to ensure data plumbing meets methodology standards.
Present financial calculations and advisory insights directly to CFOs and executive stakeholders.
Productize repeatable processes to accelerate future client engagements.

Requirements

Minimum of 7 years of experience at a top-tier strategy or management consulting firm, or equivalent in-house strategy experience at a Staff or Principal level.
Proven track record of building business cases for B2B SaaS software environments.
Strong quantitative and financial modeling capabilities, including payback math and sensitivity testing.
Exceptional executive presence to defend numbers under scrutiny from senior leadership.
Bachelor's degree.
Fluency in AI-native workflows, utilizing tools like Claude for daily analysis and deliverables.
Practical experience advising stakeholders through AI adoption and translating capabilities into business value.
Comfort defining and refining taxonomies amidst evolving data models.

Nice to Have

MBA or another advanced quantitative degree.
Experience with software spend analysis, SaaS metrics, or customer success data.
Prior background analyzing artificial intelligence spend.

Skills and Tools

Financial modeling and quantitative analysis
SaaS metrics and software spend analysis
AI-native workflow tools including Claude
Executive advisory and presentation skills
Taxonomy and cohort logic development

About the Company

CloudZero is recognized as the AI ROI Company, delivering a financial control plane designed for engineering, IT, and finance teams to connect artificial intelligence spending directly to generated outcomes. Addressing a major enterprise challenge where very few financial leaders can prove return on investment, CloudZero tracks costs across providers in real time. Major cloud spenders like Coinbase, Duolingo, DoorDash, and Shutterstock utilize the platform. The organization has raised more than $119 million in funding, including a Series C round, and operates as the first listed partner on Anthropic's cost and usage API.

How to Apply

Interested candidates should visit the official CloudZero careers page to submit an application for this remote-friendly opportunity.

Questions candidates ask

What is the primary objective of the AI ROI Consultant?

The consultant owns the business case and methodology for client engagements, turning attribution data into trustworthy financial metrics like ratios and payback periods that withstand CFO scrutiny.

Is this position remote?

Yes, this role offers remote flexibility while being based out of Boston, Massachusetts.

What level of experience is required for this role?

Candidates must bring 7+ years of experience at a top-tier strategy or management consulting firm, or comparable in-house strategy experience at a Staff or Principal level.

Who does the AI ROI Consultant report to?

The role reports directly to the Senior Vice President of Customer Success.

What specific background is considered a strong plus?

An MBA or another advanced quantitative degree is a strong plus, alongside experience with software spend analysis, SaaS metrics, or customer success data.

Ready to apply?

The application is on the official CloudZero careers page.

Apply on company site