About this role
Managing the full accounts receivable and collections lifecycle involves handling aging management, outreach, follow-up, dispute resolution, payment application coordination, and account reconciliation. SpaceX seeks an Accountant for AI Operations to provide transactional and operational support within the finance organization, helping collect outstanding balances while preserving customer relationships.
Team members partner cross-functional with Billing, Deal Desk, Revenue Accounting, Sales, Customer Success, and Legal to resolve account issues and support monthly and quarterly closes. The ideal candidate treats every interaction as a customer service moment, follows established processes, flags issues, and takes initiative to learn and improve.
What you will do
- Support the full accounts receivable and collections lifecycle including aging management, outreach, follow-up, dispute resolution, payment application coordination, and account reconciliation.
- Execute collections activities strictly adhering to established standard operating procedures for collecting, suspending services, and escalations.
- Monitor days sales outstanding and aged balances while maintaining a clean accounts receivable ledger.
- Serve as the primary response contact for accounts receivable and collections inquiries across email and ticketing platforms with professionalism and urgency.
- Investigate and resolve inquiries independently whenever possible, escalating issues when required using an empathetic approach.
- Maintain thorough documentation of all customer interactions, disputes, and resolutions.
- Partner closely with Billing, Deal Desk, Revenue Accounting, Sales, Customer Success, and Legal teams to resolve account issues.
- Provide necessary data and support for monthly and quarterly close cycles while communicating on accounts nearing thresholds.
What you need
- Hold a bachelor's degree.
- Possess at least one year of experience in accounting, where internship experience qualifies.
- Demonstrate the ability to follow established standard operating procedures while exercising sound judgment.
- Willingness to work long hours or weekends as needed.
- Must be based in Palo Alto, California, and able to work onsite full-time.
Nice to have
- Bachelor's degree in accounting, finance, business, or another business discipline
- 1+ years of experience in Accounts Receivable, Collections, accounting, or finance
- CPA license or equivalent
- Hands-on experience or familiarity with AR/ERP platforms like NetSuite or Salesforce
- Experience in a high-volume or fast-paced environment
Benefits
- Company stock or long-term cash awards
- Discretionary bonuses
- Employee Stock Purchase Plan
- Comprehensive medical, vision, and dental coverage
- 401(k) retirement plan
- Paid parental leave and 3 weeks of paid vacation
Skills and tech stack
Questions candidates ask
What is the remote work policy?
This position is based in Palo Alto, CA, and requires being onsite full-time. Hybrid and remote work will not be considered.
What is the pay range for the role?
The pay range for Level 1 is $95,000.00 to $130,000.00, and for Level 2 is $110,000.00 to $155,000.00. Your actual level and base salary will be determined on a case-by-case basis based on job-related knowledge, skills, education, and experience.
What tools are used in this role?
Candidates will use AR/ERP platforms such as NetSuite, Salesforce, or similar tools, along with ticketing and support platforms.
What are the working hour expectations?
Applicants must be willing to work long hours or weekends as needed.