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VP of IT Infrastructure & Operations

serveroboticsUSA (remote)IT
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Salary
$220K – $320K
Job type
Full-time
Work mode
Remote
Experience
Executive · 15+ yrs
Posted
10 Sept 2026
Status
Open · checked 7d ago

About this role

This remote role suits an experienced technology leader with a background in managing complex enterprise IT environments who wants to direct infrastructure for a robotics fleet. The VP of IT Infrastructure & Operations position at Serve Robotics is a remote opportunity based in the USA that directs IT strategy across engineering labs, delivery depots, and corporate offices.

Role Overview

The VP of IT Infrastructure & Operations directs technological growth and daily operational reliability for delivery depots, corporate offices, and engineering labs. The position requires balancing high-level strategy with hands-on execution to scale systems efficiently while supporting ongoing robotics innovations.

Key Responsibilities

Formulate and execute the information technology roadmap that aligns with expansion, research, and corporate goals by managing budgets, vendor choices, contracts, and technology investments.
Collaborate alongside engineering, security, finance, human resources, facilities, and growth departments to guarantee technology supports business scaling and robotics development.
Direct IT planning for new geographic markets, physical facilities, corporate acquisitions, and major enterprise initiatives.
Lead information technology due diligence and integration execution during mergers and acquisitions.
Manage enterprise networks, cloud services, and IT infrastructure to prioritize scalability and high uptime.
Deploy enterprise resource planning, productivity, and collaboration tools for cross-functional staff.
Assist with edge-device and IoT deployments that remain essential for automated delivery operations.
Cooperate with security leads to establish access controls, identity management, endpoint protection, and incident response procedures.
Direct the operation and improvement of enterprise security controls while ensuring regulatory compliance with SOX, SOC 2, and GDPR.
Recruit, mentor, and expand a high-performing department while establishing service level agreements for support across all locations.

Requirements

Minimum of 15 years of professional experience working within information technology infrastructure and operations.
Minimum of 8 years of direct leadership experience.
Demonstrated background managing complex and distributed enterprise technology environments within high-growth, technology-driven businesses.
Prior experience working within a public company environment.
Background handling live operations across multiple time zones while supporting rapid operational scaling.
Comprehensive expertise spanning cloud platforms, networking, identity management, and enterprise systems.
Proven history of scaling infrastructure and hiring technical teams.

Skills and Tools

Cloud Platforms
Enterprise Systems
Identity Management
Networking
IoT and Edge-Device Deployments
SaaS Applications
ERP Systems
SOX, SOC 2, and GDPR Compliance

Salary and Benefits

United States Base Salary: $220,000 to $320,000
Canada Base Salary: $230,000 to $310,000 CAD
Compensation varies based on geographic location, individual experience, and role alignment.

About the Company

Serve Robotics builds sidewalk delivery robots designed to shift deliveries away from congested streets, broaden delivery access for citizens, and support local merchants. The delivery fleet operates commercially across Los Angeles, Miami, Atlanta, Dallas, and Chicago. The organization brings together technology industry veterans across hardware, software, and design disciplines to solve real-world problems using machine learning, computer vision, and robotics.

How to Apply

Interested candidates should submit their application directly on the official company careers page.

Skills and tech stack

Cloud PlatformsERP SystemsIoTSaaSComputer VisionMachine Learning

Questions candidates ask

Where is the VP of IT Infrastructure & Operations position located?

The role is remote within the USA, with open consideration for qualified candidates working remotely in Canada.

What is the salary range for candidates based in the United States?

The base salary range for US-based candidates is $220K to $320K, though compensation may vary depending on experience, location, and role alignment.

What is the salary range for candidates based in Canada?

The base salary range for Canadian candidates is $230K to $310K CAD.

How many years of total experience are required for this role?

Candidates must have at least 15 years of experience in IT infrastructure and operations, including 8 or more years in a leadership capacity.

What compliance frameworks must the candidate navigate?

The role requires ensuring compliance with SOX, SOC 2, GDPR, and related regulatory requirements.

Ready to apply?

The application is on the official serverobotics careers page.

Apply on company site