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Vice President, Managed Services

HugeColombiaManaged Services
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Salary
Not listed
Job type
Full-time
Posted
21 Aug 2026
Status
Open · checked 7d ago

About this role

The Vice President, Managed Services role at HugeInc is an executive leadership position based in Bogotá, Colombia, suited for an experienced technical and operational leader with a background in enterprise program management. This hybrid role involves directing a globally distributed managed services team to bridge strategy, design, and technology.

Role Overview

HugeInc is seeking an operational Vice President of Global Managed Services to lead, scale, and elevate a distributed team of architects, engineers, and service delivery managers. Reporting to the Global Managing Director of Program Delivery, this role owns the managed services function end to end, combining client service excellence with commercial accountability. The position requires candidates to be based in or near the Bogotá metro area for in-office attendance at least two days a week.

Key Responsibilities

Direct, mentor, and inspire a large, globally distributed team operating across multiple time zones.
Define, track, and optimize operational KPIs, SLAs, and resource utilization to ensure profitable, 24/7/365 delivery.
Own the financial health of managed services from estimation and tracking margin to monitoring target utilization and staffing mix.
Establish robust governance frameworks for global account onboarding, incident management, continuous improvement, and risk mitigation.
Act as the executive sponsor for high-value managed services client relationships, handling critical escalations and driving modernization opportunities.
Serve as the product and program technical authority, leading work with clients and engineers to troubleshoot platform issues and upgrades.
Continually innovate delivery models by embracing AI orchestration, Generative AI, and agentic workflows to automate client workflows.

Requirements

15+ years of progressive experience in technology consulting, IT leadership, or enterprise program management.
At least 5+ years of experience in a Vice President or equivalent executive role.
Proven history of successfully managing large, multi-million dollar managed services portfolios with distributed global teams across North America, Europe, LATAM, and APAC.
Deep understanding of modern CMS and commerce platforms, headless architectures, and AI or GenAI integration tools.
Candidates holding a degree in Engineering or a related profession must present their professional license in accordance with local regulations.

Nice to Have

Multiplatform mastery with a history of working within a variety of CMS and commerce platforms as a technical anchor, alongside front-end knowledge and a grasp of the composable enterprise space.

Skills and Tools

Global Program Management
Enterprise CMS and Commerce Platforms
AI and Generative AI Tool Integration
Commercial and Financial Ownership
Operational KPIs and SLA Governance

About the Company

HugeInc is an independent, human-first AI-native design and technology company that unites AI, people, design, and technology. Comprising over 1,000 experts across global hub cities including Bogotá, London, New York, and Singapore, the organization partners with ambitious brands like Google, NBCU, PepsiCo, and Vail Resorts. HugeInc is an equal opportunity employer dedicated to fostering an inclusive, barrier-free recruitment process and work environment.

How to Apply

Candidates should visit the official company careers page at hugeinc.com to submit an application for this position.

Questions candidates ask

Where is this job located?

This hybrid role is based in Bogotá, Colombia, requiring attendance at the office at least two days a week.

Who does the Vice President, Managed Services report to?

The role reports directly to the Global Managing Director of Program Delivery.

How many years of experience are required?

Candidates must have 15+ years of progressive experience in technology consulting, IT leadership, or enterprise program management, with at least 5+ years in a VP or equivalent executive role.

What specific technological expertise is expected?

The leader should possess a strong understanding of modern CMS and commerce platforms, headless architectures, and experience extending enterprise CMS ecosystems using AI and GenAI tools.

Are there specific professional licensing requirements for this role?

Yes, if the selected candidate holds a degree in Engineering or a related profession, they must present their professional license.

Ready to apply?

The application is on the official Huge careers page.

Apply on company site