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Technical Support Specialist

Modern TreasurySan FranciscoCustomer Success
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Salary
$95K - $130K USD
Job type
Full-time
Posted
11 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

Modern Treasury is seeking a full-time Technical Support Specialist to work in San Francisco, handling customer payment issues and driving product improvements. This position is ideal for a professional with a strong technical background who thrives on solving complex challenges within a fast-growing financial technology environment.

Key Responsibilities

Master money movement fundamentals and core company products to handle internal and external customer issues effectively.
Investigate and troubleshoot platform events, payment limits, rejections, ledger balances, and KYC onboarding guidelines.
Participate in an on-call response team for high-priority requests from premium support clients, assisting with time-sensitive escalations.
Collaborate alongside engineering and product teams to isolate root causes during incidents and prevent future occurrences.
Reconcile bank and network reporting discrepancies manually while refining reconciliation logic and internal procedures.
Build operational workflows using artificial intelligence tools to synthesize queue trends and speed up investigations.

Requirements

Bring a minimum of four years of relevant experience in client-facing technical capacities within B2B software enterprises.
Demonstrate proficiency handling REST application programming interfaces, data formats like JSON and XML, and file transfer protocols.
Show proven capability in debugging and troubleshooting production software environments.
Maintain strong written communication skills tailored for asynchronous platforms like Slack and electronic mail.
Demonstrate prior utilization of artificial intelligence agents within a professional workplace setting.
Commit to maintaining standard working hours aligned with the Pacific Time Zone.

Nice to Have

Background working inside the financial technology, payments, or embedded finance sectors.
Familiarity with ledgering mechanics, stablecoin settlements, and reconciliation workflows.
Experience querying databases using SQL and working with business intelligence or observability tools like Datadog or Sentry.
Prior involvement in change management and operational process improvement.
Knowledge of AI-native support solutions such as Pylon.

Skills and Tools

REST APIs
JSON and XML
SFTP, FTP, and FTPS protocols
SQL
AI agents and tools
Observability and BI platforms like Datadog, Sentry, and Hex

Salary and Benefits

Annual Salary: $95,000 to $130,000 USD

About the Company

Modern Treasury builds payment operations infrastructure that allows organizations to scale money movement capabilities quickly. The enterprise offers developer tooling, built-in regulatory compliance, and a single application programming interface designed for both fiat currency and stablecoin transactions.

How to Apply

Interested candidates should visit the official Modern Treasury careers page to submit an application for this position.

Skills and tech stack

SQL

Questions candidates ask

What is the salary range for the Technical Support Specialist role?

The annual salary for this position ranges from $95,000 to $130,000 USD.

Where is this job located?

This full-time position is based in San Francisco, California, and requires working standard business hours aligned with the Pacific Time Zone.

What level of experience is required?

Applicants must have at least 4 years of experience in customer-facing technical roles at B2B SaaS companies.

What technical skills are needed for the job?

Candidates need experience with REST APIs, integration protocols like JSON/XML and SFTP, production troubleshooting, and working with AI agents.

How do I apply for the position?

Candidates should navigate to the official Modern Treasury careers page to complete and submit their application.

Ready to apply?

The application is on the official Modern Treasury careers page.

Apply on company site