About this role
Isomorphic Labs is building advanced predictive and generative AI models to accelerate scientific discovery, design novel molecules, and achieve the ambitious goal of solving all disease. The Technical Operations team oversees user-facing IT support, application integration, and platform operations to ensure a stable and productive environment for scientists, researchers, and engineers.
Directing this group involves a hands-on approach to delivering scalable services while mentoring and expanding the internal staff. Individuals who excel here combine technical administration expertise with strong stakeholder management, navigating complex ecosystems to automate workflows and support crucial drug discovery initiatives.
What you will do
- Manage the integration of internal multi-user tools while taking ownership of the full application lifecycle.
- Evolve the support model by improving operational procedures within the Alphabet and Google ecosystem.
- Direct, mentor, and grow a collaborative and high-performing technical support team.
- Partner with business stakeholders across engineering, science, and workplace departments to execute the technical operations roadmap.
- Automate repetitive operational workflows using Python, Bash, SQL, or Go.
- Design and shape the overall strategy for the systems administration group.
What you need
- Demonstrated experience leading a small team while maintaining a hands-on approach to end-user support.
- Extensive background in resolving complex internal technical problems for end users.
- Practical familiarity with Identity and Access Management and single sign-on technologies.
- Experience collaborating with non-technical teams to lead onboarding, offboarding, and ticketing processes.
- Proficiency in programming languages such as Python, Bash, SQL, or Go for automation.
- Capability to independently build and execute the strategy for a systems administration group.
Nice to have
- Knowledge of security best practices
- Experience with developer experience tools
- Excellent documentation skills, with focus on accuracy and clarity
Skills and tech stack
Questions candidates ask
What is the remote work policy?
The organization follows a hybrid model requiring staff to come into the office three days a week. These days currently include Tuesday, Wednesday, and one additional day depending on the specific team.
What tools and languages will I use?
The role utilizes Python, Bash, SQL, or Go to automate repetitive operational workflows. Team members also navigate the complex Alphabet and Google ecosystem.
Who will I work with across the business?
The position involves partnering with stakeholders across various departments including Workplace, Engineering, and Science. You will collaborate closely to deliver on the technical operations roadmap.
The application is on the official Isomorphic Labs careers page.
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