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Technical Support Engineer (L2)

RunPodRemote - USAEngineering
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
30 Jul 2026
Status
Open · checked 7d ago

About this role

RunPod is hiring a remote Technical Support Engineer (L2) in the USA to deliver advanced technical assistance and resolve complex customer issues. This position suits a skilled professional with a strong technical background who wants to support a rapidly growing AI developer cloud platform.

Role Overview

As a Technical Support Engineer (L2), the individual will serve as a key point of contact for complex customer technical issues. Responsibilities include troubleshooting compatibility, configuration, and performance errors across products. Support will be delivered through multiple channels such as video calls, phone, chat, and email. The role requires weekend availability according to business needs, ensuring uninterrupted assistance for developers building AI applications.

Key Responsibilities

Troubleshoot and resolve critical technical issues related to code errors, functionality, performance, and configuration.
Communicate clearly with clients via email, phone, chat, and video meetings like Zoom and Google Meet.
Analyze system logs, perform code analysis, and run diagnostic scripts to identify and solve root causes.
Collaborate closely with internal engineering, infrastructure, product, and sales teams to report bugs and coordinate fixes.
Create knowledge base articles, documentation, FAQs, and host training webinars or demos for users and partners.
Assist customers with software configuration, installation, and setup tasks.

Requirements

Minimum of 5 years of professional experience in technical customer support.
Holds a bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field, or possesses equivalent professional experience.
At least 2 years of experience in software engineering, development, or working as a network administrator.
Familiarity with applied AI use cases, including inference, LLM-based applications, fine-tuning, or agentic systems.
Strong working knowledge of Linux server operating systems, SSH, Docker containerization, and SQL databases like MySQL and PostgreSQL.
Understanding of data center hardware components, network operations, and protocols such as TCP/IP, HTTP/HTTPS, SSH, and DNS.
Ability to write scripts and read code, logs, and traces in Python.
Excellent written and verbal communication skills.

Nice to Have

Proficiency in full-stack technologies including Django, Flask, PyTorch, JavaScript, React, Node.js, and Go.
Experience deploying, training, and managing machine learning models and AI APIs.
Background in AI fine-tuning or inference.
Familiarity with Datadog, Grafana, SQL databases, and CRM platforms.

Skills and Tools

Python
PyTorch
SQL
Docker
React
Node.js
JavaScript
LLM
Linux
SSH

Salary and Benefits

Competitive base pay ranging from $70,000 to $93,000 USD, determined by qualifications, location, and experience.
Meaningful equity and stock options in a growing company.
Comprehensive medical, dental, and vision insurance plans.
Flexible paid time off policy.
A $1,200 USD home office and equipment stipend.
Remote work environment utilizing Slack for team communication.

About the Company

RunPod operates as the AI Developer Cloud, enabling over a million developers to experiment, fine-tune, train, and scale artificial intelligence applications. Having processed over 20 billion inference requests and backed by recent funding, the company builds high-performance infrastructure for next-generation technology teams through a collaborative, remote-first workplace.

How to Apply

Interested candidates should visit the official RunPod careers page to submit an application for this remote position.

Skills and tech stack

PythonPyTorchSQLDockerReactNode.jsJavaScriptLLM

Questions candidates ask

What is the salary range for the Technical Support Engineer (L2) role?

The base salary ranges from $70,000 to $93,000 USD, depending on factors such as location, qualifications, and experience.

Is this position fully remote?

Yes, this is a remote position based in the USA, though it requires weekend availability according to business needs.

What experience is required for this job?

Candidates must have at least 5 years of professional experience in technical customer support, alongside at least 2 years of experience in software development or as a network administrator.

What technical skills are expected from applicants?

Applicants need familiarity with Python, Linux server environments, Docker containerization, SQL databases, and network protocols like TCP/IP and SSH, plus knowledge of applied AI use cases.

Does RunPod offer visa sponsorship for this role?

No, RunPod is currently unable to sponsor employment visas for this position and requires candidates to be eligible to work in the United States.

Ready to apply?

The application is on the official RunPod careers page.

Apply on company site