Role Overview
The Strategic Account Manager at Runpod is a full-time, remote position based in the USA that suits an experienced professional ready to manage and expand high-impact customer relationships. This role involves partnering with organizations performing advanced artificial intelligence work on the Runpod platform across diverse industries.
Key Responsibilities
Maintain ownership of a focused portfolio containing fewer than 20 of the largest strategic accounts, managing retention, growth, and overall relationships.
Execute a high-touch engagement strategy, including monthly or more frequent technical and executive touchpoints, detailed account planning, and long-term growth planning.
Collaborate daily with a dedicated Forward Deployed Engineer assigned to each account to align technical successes with commercial expansion.
Anticipate customer needs proactively by introducing company capabilities, roadmaps, and innovative concepts to foster new use cases and greater platform utilization.
Handle large and complex renewals and expansions while negotiating high-value commercial terms, pricing structures, and service level agreements.
Cultivate C-suite relationships and conduct strategic business reviews focusing on return on investment, roadmap alignment, and capacity planning.
Act as the internal voice for strategic clients, guiding product, engineering, and supply priorities based on customer feedback.
Maintain precise forecasting, comprehensive account planning, and track metrics like net retention rate, expansion revenue, and sentiment within Hubspot.
Travel periodically for client visits and industry events representing the organization.
Requirements
Bring at least six years of professional experience in account management, with a minimum of two years managing complex accounts within AI infrastructure, GPU cloud, developer tooling, or cloud computing.
Demonstrate a proven history of growing a concentrated book of large strategic accounts involving multi-million-dollar relationships alongside executive stakeholders.
Possess experience handling seven-to-eight-figure multi-year renewals and expansion negotiations.
Display strong technical understanding and executive presence capable of engaging both machine learning engineers and C-level buyers.
Act as a proactive, consultative operator focused on driving expansion and innovation rather than simply resolving support tickets.
Exhibit proficiency in collaborating with technical field teams to convert technical achievements into commercial growth.
Demonstrate excellent communication, negotiation, and presentation abilities tailored for technical and business audiences.
Maintain command over revenue metrics such as net retention rate, churn, usage, and expansion, accompanied by CRM discipline.
Feel comfortable operating within a fast-paced, ambiguous environment while successfully completing a background check.
Nice to Have
Prior background in establishing account management playbooks or motions from an early or greenfield stage.
Skills and Tools
Account management and strategic planning
Complex enterprise negotiation
Technical acumen in AI infrastructure, cloud computing, and developer tooling
Hubspot CRM administration and revenue forecasting
Executive communication and relationship building
Salary and Benefits
Competitive on-target earnings ranging between $160,000 and $280,000, combining a base salary with uncapped commission potential.
Meaningful stock options in a fast-growing artificial intelligence infrastructure enterprise.
Comprehensive medical, dental, and vision insurance coverage.
Flexible paid time off policy to encourage recharging.
$1,200 home office and equipment stipend to establish a productive workspace.
About the Company
Runpod operates as the AI Developer Cloud, enabling over one million developers, researchers, and production teams to experiment, train, fine-tune, deploy, and scale artificial intelligence solutions on a unified platform. Having processed over twenty billion inference requests and backed by a Series A funding round, the remote-first team prioritizes ownership, urgency, and scaling technology that developers depend on daily.
How to Apply
Interested candidates should visit the official Runpod careers page to submit an application for this remote position.
