Latest AI JobsBrowse Jobs
RunPod logo

Technical Support Engineer (L2)

RunPodRemote - EMEAEngineering
Apply on company site
Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
30 Jul 2026
Status
Open · checked 7d ago

About this role

RunPod is seeking a Technical Support Engineer (L2) to provide advanced technical assistance and resolve complex customer issues remotely from the EMEA region. This full-time role suits an experienced professional who thrives in a dynamic environment and is passionate about delivering exceptional client service, with required availability on weekends.

Role Overview

As a Technical Support Engineer (L2), you will play a critical part in helping clients navigate the AI Developer Cloud platform. Responsibilities include diagnosing difficult system behaviors, handling escalated support tickets, and collaborating closely with internal engineering and infrastructure teams. The position requires you to be located in Ireland, the United Kingdom, Spain, or Poland, and involves weekend work based on business needs.

Key Responsibilities

Deliver clear and timely communication to users via email, phone, chat, and video calls like Zoom or Google Meet.
Troubleshoot and resolve complex technical challenges regarding configuration, performance, compatibility, and code errors.
Utilize log analysis, remote access, scripting, and code evaluation to trace root causes and formulate actionable workarounds.
Partner with engineering, product, sales, and supply teams to address server issues and relay user feedback.
Author knowledge base articles, FAQ entries, user guides, and host training webinars or demos.
Help clients with software setup, installation, and system customization.

Requirements

Minimum of five years of professional background in technical customer support.
Bachelor degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, or equivalent practical work history.
At least two years of background in software development or networking administration.
Familiarity with applied artificial intelligence use cases like inference, fine-tuning, agentic systems, or LLM-based applications.
Competence in Linux server versions, containerization via Docker, SQL databases like MySQL and PostgreSQL, and SSH terminal commands.
Understanding of core networking protocols such as TCP/IP, HTTP/HTTPS, SSH, and DNS.
Ability to write scripts, execute database queries, and read Python code, traces, and error logs.
Strong verbal and written communication abilities.

Nice to Have

Practical background in full-stack development using Python frameworks like Django or Flask, PyTorch, Go, and JavaScript tools including React and Node.js.
Familiarity deploying and managing machine learning models as application programming interfaces or services.
Experience working with Datadog, Grafana, and customer relationship management systems.

Skills and Tools

Python
PyTorch
SQL
Docker
React
Node.js
JavaScript
LLM

Salary and Benefits

Competitive base pay ranging from 70,000 to 82,500 euro, adjusted based on qualifications, location, and experience.
Meaningful equity in the form of stock options for every team member.
Flexible paid time off policy to encourage recharging.
Remote work environment utilizing Slack for collaboration.
$1,200 USD home office and equipment stipend to set up a workspace.

About the Company

RunPod operates as the AI Developer Cloud, processing billions of inference requests for a growing community of global developers. The remote-first organization took in a significant Series A funding round and builds resilient infrastructure for next-generation artificial intelligence deployment, fine-tuning, and scaling.

How to Apply

To express interest in this position, please apply directly on the official RunPod careers page.

Skills and tech stack

PythonPyTorchSQLDockerReactNode.jsJavaScriptLLM

Questions candidates ask

Where is this job located?

This is a remote position based in the EMEA region, specifically requiring candidates to reside in Ireland, the United Kingdom, Spain, or Poland.

What experience is required for this role?

Candidates must have at least five years of professional background in technical customer support, along with two years of experience in software engineering or networking administration.

Does this role require weekend availability?

Yes, this position requires availability on weekends as determined by business requirements.

What salary and benefits are offered?

The base salary ranges between 70,000 and 82,500 euro. Additional benefits include stock options, flexible PTO, a remote work setup, and a $1,200 USD home office stipend.

How do I apply for the Technical Support Engineer position?

Interested applicants should submit their applications directly through the official RunPod careers website.

Ready to apply?

The application is on the official RunPod careers page.

Apply on company site