Technical Support Engineer - India
About this role
Engineers who enjoy troubleshooting complex infrastructure issues and guiding users through technical deployments will thrive in this role at Together AI. Operating within the Customer Experience organization based in Pune or Bangalore, the incoming engineer acts as the primary technical point of contact for clients building training, fine-tuning, and inference solutions. Daily work involves triaging support tickets, reproducing API errors, configuring single sign-on connections, and collaborating directly with product, engineering, and research teams to resolve customer roadblocks.
This position exists to ensure that users successfully navigate the platform while providing internal teams with actionable feedback derived from support interactions. The ideal candidate brings a blend of customer-facing technical experience and familiarity with modern API workflows, SaaS billing, and identity provider configuration. Success in the role requires strong problem-solving capabilities, clear communication, and the ability to manage multiple priorities in a dynamic environment.
What you will do
- Triage and respond to inbound support tickets for self-serve and enterprise customers using a CRM platform, surface patterns to engineering, and follow issues through to resolution.
- Draft accurate status updates and maintenance notifications for users during planned windows or incidents without exposing internal platform details.
- Collaborate across engineering, research, and product teams to address customer concerns and maintain high satisfaction levels.
- Answer questions regarding platform APIs, model workflows, and deployment configurations while reproducing reported errors to find actionable next steps.
- Provision and configure enterprise SSO connections while diagnosing login failures and guiding IT administrators through IdP-side setup.
- Triage billing questions using tools like Stripe or Metronome, process refunds for prepaid credits, and escalate edge cases to finance.
- Resolve API key creation failures, organization linkage issues, and user access changes while investigating tenant isolation problems.
What you need
- Bring at least 2 years of experience in a customer-facing technical role.
- Demonstrate comfort reading and writing curl and HTTP requests, interpreting JSON error responses, and understanding bearer tokens, rate limits, and API key scoping.
- Possess familiarity with SaaS billing mechanics including invoices, prepaid credits, and refunds.
- Show working knowledge of SAML and OIDC concepts such as ACS URLs, audience URIs, attribute mapping, and IdP versus SP configurations.
- Maintain familiarity with infrastructure services, infrastructure as code solutions, high-performance network fabrics, container infrastructure, and scripting languages.
- Exhibit strong communication and interpersonal skills to explain complex technical concepts to diverse stakeholders.
- Have prior experience utilizing customer support platforms like Zendesk, Intercom, Pylon, or Freshdesk.
- Demonstrate familiarity with language model API concepts including tokens, context windows, and serverless or dedicated inference.
Benefits
- Competitive compensation
- Startup equity
- Health insurance
- Flexibility in terms of remote work
Skills and tech stack
Questions candidates ask
What is the remote work policy for this role?
The position is based in Pune or Bangalore, India, and the company offers flexibility in terms of remote work.
What compensation and benefits are provided?
Together AI offers competitive compensation, startup equity, health insurance, and other benefits. Individual salary ranges are determined by location, level, experience, skills, and job-related knowledge.
What tools and technologies will I be working with?
You will work with customer support platforms like Zendesk, Intercom, Pylon, or Freshdesk, billing tools such as Stripe or Metronome, and handle API-level diagnostics involving curl, HTTP requests, JSON, SAML, and OIDC.
Which teams will I collaborate with?
As part of the Customer Experience organization, you will collaborate closely with product, engineering, and research teams to address customer concerns and drive continuous improvement.