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Technical Education Specialist

NotionNew York, New YorkCustomer Experience
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Salary
$135K - $180K USD
Job type
Full-time
Work mode
Remote
Posted
11 Sept 2026
Status
Open · checked 7d ago

About this role

The Technical Education Specialist role at Notion in New York is a full-time customer experience position suited for a builder-teacher who can turn complex product capabilities into clear learning resources. This position is based in New York City with office attendance required on Mondays, Tuesdays, and Thursdays.

Role Overview

As Notion expands its product surface, the team needs a professional to transform new capabilities into technically accurate education. This person will explore new features, teach by showing, and ship educational materials as the platform evolves. Serving as the technical face of Notion Academy, the specialist will lead workshops, record video walkthroughs, and build comprehensive implementation guides.

Key Responsibilities

Create rigorous Academy content, implementation guides, and Help Center resources to explain complex capabilities.
Act as a trusted voice for Notion Academy by teaching customers through video, live webinars, and workshops.
Experiment with new product features and use customer insights to determine top-priority workflows for education.
Reimagine learning through adaptive, contextual AI experiences that respond to user needs.
Measure educational impact using product adoption signals and establish reusable standards for the team.

Requirements

Possess a builder mindset with the ability to learn features through hands-on experimentation.
Comfort navigating technical content, reading architecture docs, and collaborating with engineers.
Strong customer-facing credibility for teaching, building, and troubleshooting in real time.
Actively use artificial intelligence to build, learn, and teach technical proficiency.
Capability to quickly understand new features, identify customer value, and define practical use cases.

Nice to Have

Notion product expertise
Experience in customer-facing technical roles such as solutions architecture, sales engineering, developer relations, or technical enablement

Skills and Tools

Technical content authoring
Video walkthrough production and live workshop facilitation
AI experimentation and adaptive learning design
Product adoption measurement and analysis
Cross-functional collaboration with engineering and customer teams

Salary and Benefits

Estimated base salary range for New York City is $135,000 to $180,000 per year
Compensation includes cash compensation, equity, and benefits
Pay is determined by location, role scope, complexity, and candidate experience

About the Company

Notion is a collaborative AI workspace where teams and agents think together, combining knowledge, projects, meetings, and AI tools in one place. The company is dedicated to setting the standard for how humans work together in the AI era by eliminating busy work and fragmentation. Employees, known as Notinos, value craft, lasting quality, and the human element of great work.

How to Apply

Interested candidates should visit the official Notion careers page to submit an application.

Questions candidates ask

Where is this job located?

This role is based in New York City, with office presence required on Mondays, Tuesdays, and Thursdays as Anchor Days.

What is the salary range for this role?

For roles based in New York City, the estimated base salary range is $135,000 to $180,000 per year, accompanied by equity and benefits.

Do I need to know how to write code?

Writing code is not required, but you must be comfortable reading technical architecture documents, identifying outdated information, and working with engineers.

What are the core responsibilities of a Technical Education Specialist?

Responsibilities include expanding the technical education library, leading Notion Academy workshops and webinars, testing new features, experimenting with AI-driven learning, and measuring educational impact.

What experience is considered a plus for this position?

Nice-to-have qualifications include Notion product expertise and background in customer-facing technical roles like solutions architecture, sales engineering, developer relations, or technical enablement.

Ready to apply?

The application is on the official Notion careers page.

Apply on company site