About this role
Role Overview
The Technical Customer Support (L1) position at Vast.ai is a full-time, remote opportunity located in Mexico for individuals skilled in both technical troubleshooting and customer service. This role suits professionals who are energized by helping people and possess a solid foundation in Linux and Docker to resolve client issues.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
About the Company
As a global cloud provider, Vast.ai operates a platform that powers artificial intelligence projects and businesses worldwide. The organization focuses on decentralizing and democratizing AI computing to shape a better future for humanity. Employees collaborate within a globally distributed team while upholding values of curiosity, ownership, and continuous learning, with pathways available for growth into specialized or leadership tracks.
How to Apply
Interested candidates should visit the official Vast.ai careers page to submit an application for this remote position.
Skills and tech stack
Questions candidates ask
Is this job remote?
Yes, this position is fully remote for candidates located anywhere in Mexico.
What schedule is required for this role?
This is a full-time role that involves working in a fast-paced remote environment, with a high preference for availability during evenings, weekends, and select holidays.
What technical skills are needed for the job?
Candidates must have Linux SysOps fundamentals, command line familiarity, and working knowledge of network and Docker troubleshooting.
What benefits does Vast.ai provide?
Benefits include a competitive salary, 100% salary during the probation period, yearly performance bonuses, health insurance, and reimbursement for approved work expenses.
Are there preferred qualifications for applicants?
Previous experience with Vast.ai as a user or host, familiarity with GPU drivers, and prior experience with AI frameworks like TensorFlow and PyTorch are nice to have.