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Technical Account Manager

LiveKitUnited States (Remote)S&M
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Salary
$170K - $200K USD
Job type
Full-time
Work mode
Remote
Posted
1 Jul 2026
Status
Open · checked 7d ago

About this role

LiveKit seeks a skilled Technical Account Manager to join its remote team across the United States. This full-time position suits an experienced professional ready to shape the newly created technical account management function while helping top engineering teams succeed.

Role Overview

As a Technical Account Manager, the candidate will take charge of long-term technical relationships for a portfolio of strategic accounts. This non-quota-carrying position involves acting as the primary expert for both LiveKit and its clients, steering technical direction, and coordinating internal resources to drive positive customer outcomes.

Key Responsibilities

Own the technical relationship and long-term trajectory for a portfolio of sophisticated voice AI and real-time engineering clients.
Conduct architecture reviews and design consultations to ensure customer deployments scale successfully.
Identify product adoption opportunities by closing gaps between client implementations and platform capabilities.
Coordinate the internal LiveKit team, collaborating with Developer Success Engineers, Forward Deployed Engineers, support, and core engineering.
Act as the voice of the customer internally, translating market feedback into product, pricing, and positioning insights.
Facilitate executive business reviews connecting platform performance to broader business goals and addressing potential technical risks.
Travel on-site for major customer launches and critical escalation responses.
Identify expansion opportunities and pass them to the sales team.
Establish foundational playbooks for the newly formed account management function.

Requirements

Bring eight or more years of experience in customer-facing technical positions such as Solutions Architect, Sales Engineer, Technical Account Manager, or senior engineering roles with client exposure.
Proven history of acting as a trusted technical advisor to engineering teams.
Strong fluency in developer-platform concepts, including SDKs, APIs, frameworks, and deployment patterns.
Familiarity with distributed, real-time, or developer-platform systems and the scaling challenges they present.
Capability to maintain a proactive portfolio management system rather than merely reacting to incidents.
Excellent written and verbal communication skills tailored for audiences ranging from developers to executives.

Nice to Have

Practical background working with WebRTC, SIP, media servers, or voice AI infrastructure.
Experience designing or running LLM agent systems, voice AI pipelines, or AI-native applications.
Previous tenure at a developer tools or infrastructure organization.
Programming capability in Python, Go, JavaScript, or TypeScript.
Open-source contributions or early-stage startup experience.

Skills and Tools

Python
TypeScript
JavaScript
LLM
APIs and SDKs
Real-time and distributed systems

Salary and Benefits

Annual salary ranging from $170,000 to $200,000 USD
Competitive equity package
Comprehensive health, dental, and vision insurance benefits
Flexible vacation policy

About the Company

Founded in 2021, LiveKit builds the infrastructure layer for the voice-driven era of computing. Its platform supplies developers with the tools needed to build, test, deploy, scale, and observe agents in production, powering voice AI applications for industry leaders like OpenAI, xAI, Salesforce, Coursera, and Spotify.

How to Apply

Candidates should apply directly on the official company careers page.

Skills and tech stack

PythonTypeScriptJavaScriptLLM

Questions candidates ask

Is this a sales role with a quota?

No, this is not a quota-carrying role. The focus is entirely on technical relationship management, customer success, and long-term architectural guidance.

What is the salary range for this remote position?

The annual salary is between $170,000 and $200,000 USD, supplemented by an equity package and benefits.

What level of experience is required?

Applicants must have 8+ years of experience in technical, customer-facing roles like Technical Account Manager, Solutions Architect, Sales Engineer, or senior engineering with heavy customer exposure.

Where is the position located?

The role is fully remote within the United States.

What kind of companies will I work with?

You will manage a portfolio of strategic accounts, typically consisting of sophisticated voice AI and real-time engineering teams.

Ready to apply?

The application is on the official LiveKit careers page.

Apply on company site