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Support Engineering Intern (AI & Automation Focus) (on-site)

OPSWATTimișoara, Timiș, RomaniaCustomer Experience
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Salary
Not listed
Job type
Internship
Experience
Intern
Posted
7 Oct 2026
Status
Open · checked 7d ago

About this role

Support Engineering Intern (AI & Automation Focus) is a six-month on-site internship based in Timișoara, Romania, that suits students or recent graduates interested in technical support, cybersecurity, and artificial intelligence. Participants join a level-one technical support team to handle live customer cases and explore workflow automation.

Role Overview

OPSWAT offers a six-month internship for individuals wanting to gain practical experience in critical infrastructure cybersecurity. The position involves working alongside senior engineers on live customer cases, managing support queues, and testing automation ideas. Interns receive dedicated mentorship, structured learning plans, and opportunities to experiment with artificial intelligence tools to improve support workflows.

Key Responsibilities

Manage open support tickets alongside an assigned mentor to ensure timely resolutions.
Investigate technical issues by gathering data, replicating problems, and searching internal documentation.
Assist customers with product installation, configuration, and integration.
Build and maintain lab environments to simulate customer scenarios.
Identify manual support tasks and propose automation methods.
Utilize artificial intelligence assistants responsibly for research, case summaries, and drafting internal guides with human review.
Write and update knowledge base articles, frequently asked questions, and troubleshooting documentation.
Complete product and cybersecurity training through OPSWAT Academy.

Requirements

Current enrollment in a degree program focused on Computer Science, Information Technology, Cybersecurity, or a related field, or status as a recent graduate.
Availability for a full six-month duration, dedicating at least 30 hours per week.
Proficiency with Windows and Linux operating systems, including terminal usage and log reading.
Foundational knowledge of networking principles such as TCP/IP, DNS, ports, and firewalls.
Strong analytical and problem-solving instincts.
Fluent spoken and written English communication skills.
Genuine interest in artificial intelligence and automation, backed by a hobby project, script, or automated workflow.

Nice to Have

Practical experience using artificial intelligence tools like ChatGPT, Claude, or GitHub Copilot for tasks.
Scripting or automation background using Python, Bash, or PowerShell.
Familiarity with customer ticketing platforms including Jira, Zendesk, ServiceNow, or Salesforce Service Cloud.
Basic knowledge of cloud computing platforms like AWS, Azure, or Google Cloud.
Exposure to cybersecurity topics such as malware analysis, threat detection, or operational technology environments.
Participation in personal projects, hackathons, capture the flag competitions, or open-source contributions.

Skills and Tools

Windows
Linux
TCP/IP
DNS
Python
Bash
PowerShell
Jira
Zendesk
ServiceNow
Salesforce Service Cloud
AWS
Azure
Google Cloud
ChatGPT
Claude
GitHub Copilot

Salary and Benefits

Paid internship compensation
Dedicated mentor with a structured six-month learning plan and regular feedback
Free access to OPSWAT Academy certifications
Exposure to critical infrastructure cybersecurity operations
Opportunity to transition into a full-time Associate Support Engineer role upon successful completion

About the Company

OPSWAT operates globally as a specialist in IT, OT, and ICS critical infrastructure cybersecurity. The organization provides end-to-end security platforms designed to protect networks, secure devices, and ensure compliance for public and private sector organizations and enterprises globally.

How to Apply

Visit the official company careers page to submit an application for this position.

Skills and tech stack

PythonBashPowerShellJiraZendeskServiceNowSalesforce Service CloudAWSAzureGoogle CloudChatGPTClaudeGitHub Copilot

Questions candidates ask

What is the duration of the internship?

The internship lasts for six months, requiring at least 30 hours per week.

Where is the position located?

The role is on-site in Timișoara, Timiș, Romania.

Is professional experience required to apply?

No professional experience is required, though candidates must be studying toward a relevant degree or be a recent graduate.

Are interns paid?

Yes, this is a paid internship.

Is there a possibility of a permanent position after the internship?

Yes, interns who thrive have a clear path to a full-time Associate Support Engineer offer.

Ready to apply?

The application is on the official OPSWAT careers page.

Apply on company site