This six-month internship suits students or recent graduates in computer science, information technology, cybersecurity, or related fields who are curious about AI and automation. OPSWAT seeks a Support Engineering Intern to join the Level 1 technical support team in Tampa, Florida.
Role Overview
OPSWAT is offering a paid, six-month Support Engineering Intern position based in Tampa, Florida. The intern will work directly on live customer support cases alongside a dedicated mentor, handling real tickets, reproducing issues in lab environments, and exploring AI and automation tools to improve support workflows.
Key Responsibilities
Manage open support tickets alongside a mentor to ensure timely resolution.
Investigate and diagnose reported technical issues by gathering information, reproducing problems, and narrowing down causes.
Search internal knowledge systems to find solutions prior to escalation.
Escalate complex cases to senior engineers with documented troubleshooting notes.
Communicate with customers via email, chat, and ticketing tools.
Assist customers with the installation, configuration, and integration of company products.
Build and maintain lab environments for reproducing customer scenarios.
Collaborate with Product, Engineering, and QA teams.
Propose ways to automate repetitive manual steps in the daily support workflow.
Use AI assistants responsibly to speed up research, draft case summaries, and produce knowledge base content.
Write and update knowledge base articles, FAQs, and troubleshooting guides.
Complete product and cybersecurity training through the company academy.
Requirements
Currently studying toward a degree in Computer Science, Information Technology, Cybersecurity, or a related field, or be a recent graduate.
Available for the full six months for at least 30 hours per week.
Comfort using Windows and Linux, including navigating a filesystem, reading a log, installing software, and using a terminal.
Basic understanding of networking principles such as TCP/IP, DNS, ports, and firewalls.
Strong analytical instincts and problem-solving skills.
Excellent written and spoken English.
Curiosity about AI and automation, with personal examples such as a script, bot, hobby project, or automated workflow.
Collaborative attitude and willingness to ask questions.
Nice to Have
Hands-on experience with AI tools like ChatGPT, Claude, or GitHub Copilot applied to real tasks.
Scripting or automation experience using Python, Bash, or PowerShell.
Familiarity with ticketing systems such as Jira, Zendesk, ServiceNow, or Salesforce Service Cloud.
Basic understanding of cloud platforms including AWS, Azure, or Google Cloud.
Interest in cybersecurity concepts like malware analysis, threat detection, secure file transfer, or OT/ICS environments.
Participation in personal projects, hackathons, CTFs, or open-source contributions.
Skills and Tools
Windows
Linux
TCP/IP
DNS
Python
Bash
PowerShell
ChatGPT
Claude
GitHub Copilot
Jira
Zendesk
ServiceNow
Salesforce Service Cloud
AWS
Azure
Google Cloud
Salary and Benefits
Paid internship.
Dedicated mentor and structured six-month learning plan with regular feedback.
Free access to company academy certifications.
Exposure to critical infrastructure security.
Opportunity to experiment with AI and automation.
Path to a full-time Associate Support Engineer offer for successful interns.
About the Company
OPSWAT is a global leader in IT, OT, and ICS critical infrastructure cybersecurity. The organization delivers an end-to-end platform that protects complex networks, secures devices, and ensures compliance for public and private sector enterprises and governments globally.
How to Apply
Candidates should apply on the official company careers page.
