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Support Engineer (L2)

LocalStackBrazilTechnical Support
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
28 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Support Engineer (L2) role at LocalStack is a fully remote position based in Brazil that involves providing reliable technical assistance for key clients during regional working hours. This opportunity is ideal for a skilled technologist who enjoys independent problem-solving and client communication.

Key Responsibilities

Deliver reliable L2 support coverage for the Brazilian client Itau during BRT hours while balancing general workloads.
Investigate and resolve customer issues independently, including the reproduction of complex technical scenarios.
Extend support to other customers located in the Americas as capacity allows, preventing handover delays.
Maintain clear, empathetic, and professional written and verbal communication standards.

Requirements

Proficiency in a major programming language, with a strong preference for Python.
Strong professional expertise working with AWS.
Practical experience utilizing Docker alongside container networking concepts.
Hands-on experience with Infrastructure as Code tools including Terraform, Pulumi, AWS CDK, or AWS SDK.
Proficiency with Git and GitHub workflows such as branching and pull requests.
Familiarity with Linux, macOS, and Windows operating systems, alongside log analysis skills.
Strong written and verbal communication skills in both English and Portuguese.
Comfort utilizing AI tools like LLMs and AI-assisted IDEs within daily support workflows.

Nice to Have

Knowledge of scripting languages such as PowerShell or Bash.
Familiarity with Kubernetes, Helm, Azure, and Snowflake.
Experience with CI/CD pipelines including GitHub Actions and GitLab CI.
Understanding of relational and non-relational database systems.

Skills and Tools

Python
AWS
Docker
Terraform
Git
GitHub
Linux
macOS
Windows

Salary and Benefits

Fully remote work arrangement
Competitive salary package
Annual company retreat
Two extra company-wide holidays
Inclusive workplace culture featuring community guilds and virtual events

About the Company

LocalStack creates a leading local cloud development platform designed to simulate cloud environments for software teams and AI agents. Backed by prominent investors like Notable Capital, CRV, and Heavybit, the firm operates globally with a remote team spanning 25 countries. The organization values care, ownership, openness, courage, and excellence.

How to Apply

Visit the official company careers page to submit your application, including a brief motivation outlining why you are a great fit for this position.

Skills and tech stack

PythonAWSAzureKubernetesDockerSnowflakeTerraform

Questions candidates ask

Where is this job located?

This position is fully remote and based in Brazil.

What language skills are required?

Candidates must have strong written and verbal communication skills in both English and Portuguese.

What are the primary technical requirements?

Required technical skills include proficiency in Python, strong AWS expertise, experience with Docker, and familiarity with Infrastructure as Code tools like Terraform or Pulumi.

What client will this role primarily support?

The primary responsibility is ensuring reliable L2 support coverage for the Brazilian client Itau during BRT hours.

What benefits does the company offer?

Benefits include a fully remote setup, competitive salary, an annual company retreat, two extra company-wide holidays, and an inclusive workplace culture.

Ready to apply?

The application is on the official LocalStack careers page.

Apply on company site