Strategist, Agent Development - Tech, Media & Telecom
About this role
Sierra is building a platform for customer-facing AI agents to transform how major brands serve customers and grow businesses. The Tech, Media & Telecom team specifically develops agents that handle millions of interactions during service disruptions, major product launches, and global events by applying the Sierra Horizon vision to telecommunications, media, and technology sectors.
This position owns how AI agents come to life for enterprise clients, running the entire agent development life cycle from initial scoping through conversation design, tooling, evaluation, and production launch. The strategist acts as a trusted advisor to executive leaders, partnering with working teams daily while feeding unmet needs back to research and platform development. Ideal candidates possess a strong technical aptitude, customer obsession, and the ability to solve complex problems in ambiguity.
What you will do
- Manage the complete agent development life cycle from initial scope and conversation design to production launch and continuous iteration.
- Serve as a trusted strategic advisor to enterprise leaders by aligning AI strategy with their core business goals.
- Partner directly with client working teams through daily working sessions and troubleshooting to maintain build momentum.
- Transform high-stakes customer problems into production agents that handle thousands of daily conversations.
- Surface unmet customer needs and feed product insights back to research and platform engineering teams.
What you need
- Demonstrate genuine energy for customer interaction and relationship building within complex organizations.
- Communicate clearly and persuasively across both technical and non-technical audiences.
- Apply strong analytical and critical-thinking skills to solve strategic problems in ambiguous environments.
- Show comfort with technical concepts including API documentation, data models, and system architecture tradeoffs.
- Bring a track record of running multiple complex, high-visibility projects and driving them to successful outcomes.
Nice to have
- Experience in telecommunications, streaming and digital media, enterprise or consumer technology, or subscription businesses
- Hands-on experience building or deploying AI/LLM agents in production with eval frameworks, agent tooling, RAG, and prompt engineering
- Background as a founder, founding team member, or operator balancing craft, ownership, and speed
- Degree in Computer Science, Engineering, Mathematics, an MBA, or equivalent practical experience
- Client-facing consulting, solutions, or strategy experience in a technically complex environment
Benefits
- Offers Equity
Skills and tech stack
Questions candidates ask
What is the work location policy?
Sierra is primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
What salary range is offered for this role?
The position offers a salary range of $200K to $290K along with equity.
What types of companies does the Tech, Media and Telecom team work with?
The team works with some of the world's most influential and recognizable companies, ranging from global telecommunications providers and leading media brands to technology platforms.