Strategist, Agent Development (Brazilian Portuguese speaking)
About this role
Translating complex customer challenges into reliable production AI agents requires bridging the gap between deep technical implementation and enterprise business strategy. This role exists to own the entire agent development lifecycle, guiding large brands from initial pilot through to deployment while maintaining fluent communication in Brazilian Portuguese. Operating at the intersection of product, technology, and customer success, the person in this position will design conversations, configure tooling, and continuously tune system behavior to measurably improve performance in the real world.
Ideal candidates thrive in ambiguity, possess strong technical aptitude to engage with APIs and system architectures, and demonstrate a genuine commitment to customer obsession. Someone who balances analytical problem-solving with hands-on delivery will excel here, particularly individuals with a background in founder-led environments or complex technical implementations.
What you will do
- Manage the complete agent development lifecycle from initial scoping and conversation design to production launch and continuous iteration.
- Serve as a trusted strategic advisor to enterprise leaders, helping shape their AI roadmap and align technology with business goals.
- Collaborate directly with customer working teams through daily sessions, troubleshooting, and keeping development timelines on track.
- Translate user needs and product gaps discovered during customer deployments back to internal research and platform teams.
- Define evaluation metrics and quality bars to drive measurable outcome improvements week over week.
- Design and deploy specialized workflows for complex use cases including customer retention, device troubleshooting, and regulated financial interactions.
What you need
- Demonstrated customer obsession with a track record of building trusted relationships within complex organizational structures.
- Clear, direct, and persuasive communication skills tailored to both technical and non-technical stakeholders.
- Strong analytical and critical-thinking abilities to navigate strategic ambiguity and spot project risks early.
- Comfortable engaging directly with technical concepts such as API documentation, data models, and system architectures.
- Proven experience running multiple complex, high-visibility projects simultaneously and driving them to successful outcomes.
Nice to have
- Hands-on experience building or deploying AI and LLM agents in production environments using eval frameworks, RAG, and prompt engineering.
- Prior experience as a startup founder, founding team member, or operator.
- Degree in Computer Science, Engineering, Mathematics, or a related technical field, alongside an MBA or equivalent business-tech experience.
- Background or familiarity with financial services security, compliance, PII handling, and fair lending requirements.
Benefits
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave and fertility benefits through Carrot
- Discretionary benefit stipend and free alphorn lessons
Skills and tech stack
Questions candidates ask
What is the work location policy for this role?
Sierra is primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
What compensation is offered for the position?
The salary ranges from $200K to $290K, and the position includes offers for equity.
What kinds of projects will I work on?
Strategists work on projects ranging from scoping subscription-retention agents for telecommunications companies to redesigning conversation flows for regulated financial services interactions.