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Sr Desktop Support Analyst

BackblazeRemote - Argentina; Remote - Colombia ; Remote - Costa Rica ; Remote - MexicoInformation Technology
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
11 Sept 2026
Status
Open · checked 7d ago

About this role

Backblaze is hiring a remote Sr Desktop Support Analyst to deliver advanced technical support for employees across Argentina, Colombia, Costa Rica, and Mexico. This role suits an experienced IT professional with a strong background in endpoint management and a passion for optimizing workplace technology.

Role Overview

The Sr Desktop Support Analyst provides Tier 2 and Tier 3 technical support for staff operating in mixed macOS and Windows environments. This position involves diagnosing complex hardware, operating system, and network issues while serving as a primary escalation point for high-impact incidents. The professional supports the complete employee technology lifecycle, including onboarding, hardware deployment, and offboarding across distributed locations.

Key Responsibilities

Deliver remote support for hardware, applications, peripherals, and network connectivity.
Administer and manage endpoint devices using Jamf Pro and Microsoft Intune.
Oversee identity and access management operations through Okta, managing SSO, MFA, and user provisioning.
Handle incidents, service requests, and workflows utilizing Jira Service Management (JSM).
Support core enterprise SaaS platforms such as Google Workspace and Slack.
Maintain security standards, encryption, patching, and endpoint compliance.
Create technical documentation, standard operating procedures, and knowledge-base articles.
Enable employees to leverage AI tools responsibly while implementing AI-assisted workflows within IT operations.

Requirements

7+ years of professional IT experience in desktop support, help desk, endpoint engineering, or systems administration.
5+ years of hands-on experience utilizing Jira Service Management.
5+ years of hands-on experience managing Jamf or Jamf Pro.
5+ years of hands-on experience administering Microsoft Intune.
5+ years of experience supporting Slack within an enterprise environment.
5+ years of experience administering Google Workspace.
Advanced troubleshooting proficiency across both macOS and Windows operating systems.
Solid understanding of MDM concepts, patch management, device security, and networking fundamentals including TCP/IP, DNS, DHCP, and VPN.

Nice to Have

Experience working in a cloud-first or SaaS-focused company.
Experience supporting predominantly macOS environments along with Apple Business Manager.
Background in endpoint security, EDR, vulnerability management, or compliance.
Familiarity with IT asset management and hardware lifecycle processes.
Skills in developing automation utilizing APIs, scripting, or workflow automation tools.
Working knowledge of Bash, PowerShell, Python, or related scripting languages.
Experience integrating SaaS applications with Okta and troubleshooting SAML/OIDC authentication.
Relevant professional certifications from Jamf, Microsoft, Okta, CompTIA, Apple, or ITIL.

Skills and Tools

Python
Jamf Pro
Microsoft Intune
Okta
Jira Service Management
Google Workspace
Slack
macOS and Windows Administration

Salary and Benefits

Comprehensive healthcare coverage for family members, including dental and vision.
Competitive compensation package alongside 401K and RSU grants for full-time personnel.
Employee Stock Purchase Plan (ESPP) availability.
Flexible vacation policy and work-life balance culture.
Paid maternity and paternity leave, plus fertility treatment support and childcare bonuses.
MacBook Pro equipment provided for work use, alongside a generous workstation personalization stipend.
Learning and development programs, plus commuter benefits.

About the Company

Backblaze operates as an object storage leader within the open cloud movement, helping customers bypass restrictive legacy storage solutions. Founded in 2007 and publicly traded on the Nasdaq stock exchange since 2021, the company generates over $125 million in revenue and manages billions of gigabytes of data for clients across more than 175 countries.

How to Apply

Interested candidates should visit the official Backblaze careers page to submit an application for this remote position.

Skills and tech stack

Python

Questions candidates ask

Where is this Sr Desktop Support Analyst position located?

The position is fully remote with eligibility in Argentina, Colombia, Costa Rica, and Mexico.

How many years of experience are required for this role?

Candidates must have at least 7 years of professional IT experience, with 5+ years of specific experience in Jamf, Microsoft Intune, Jira Service Management, Slack, and Google Workspace.

What tools and platforms will I be administering?

You will regularly administer Jamf, Microsoft Intune, Okta, Jira Service Management, Google Workspace, and Slack.

What are some of the perks and benefits offered by Backblaze?

Perks include family healthcare coverage, competitive compensation, RSU grants, 401K, flexible vacation, parental leave, a MacBook Pro with a workstation stipend, and learning programs.

How should I apply for the job?

You should apply directly on the official Backblaze careers page.

Ready to apply?

The application is on the official Backblaze careers page.

Apply on company site