Software Engineer, Agent - Travel & Hospitality
About this role
The Travel, Transportation and Hospitality team builds customer-facing AI agent platforms that support major airlines, hotel chains, rental car brands, and cruise lines. Engineers in this group design and deliver production-grade AI agents, handle the entire agent development life cycle, and partner directly with large enterprise clients to transform how they serve customers at scale.
Software engineers on this team build personalized booking flows, modernize legacy reservation systems, and develop multimodal experiences like embedded voice mode in mobile apps. The ideal candidate possesses a builder mindset with high agency, strong technical problem-solving abilities in fast-changing environments, and experience shipping end-to-end production systems.
What you will do
- Design and deliver production-grade AI agents that operate reliably in live environments.
- Manage the complete agent development life cycle from initial pilot through continuous iteration.
- Collaborate directly with enterprise leaders to identify business challenges and deploy scalable AI solutions.
- Help guide the evolution of the core platform by surfacing unmet needs and prototyping new features.
- Build innovative multimodal experiences including embedded voice modes for mobile applications.
- Develop personalized booking flows and recommendation engines using APIs and past reservation data.
- Modernize legacy reservation systems by creating packages that optimize trip querying and updating workflows.
What you need
- Demonstrated experience building and scaling end-to-end production systems.
- Strong technical problem-solving capabilities within fast-changing and ambiguous settings.
- High agency and a builder mindset focused on finding creative ways to overcome obstacles and ship code.
- Comfort working directly with customers to understand their needs and solve real-world problems.
- Excellent written and verbal communication skills across both technical and non-technical audiences.
- Interest in the travel space and a commitment to improving guest experiences.
Nice to have
- Professional fluency in both Spanish and English
- Experience building or deploying AI and LLM systems in production
- Previous experience as a founder or founding engineer
- Familiarity with eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, or Go
Benefits
- Offers Equity
Skills and tech stack
Questions candidates ask
What is the location policy for this role?
Sierra is primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
What is the compensation range for this position?
The salary is between $180K and $390K, and the position offers equity.
What kind of projects will the software engineer work on?
Engineers work on building production-grade AI agents, designing multimodal experiences like embedded voice mode, shipping complex booking flows, and modernizing legacy reservation systems.
Who does the team partner with?
The team works directly with leaders at some of the world's largest enterprises and cutting-edge startups in Silicon Valley to embed AI agents across their business stack.