Software Engineer, Agent - Tech, Media & Telecom
About this role
Scaling conversational AI systems to handle millions of high-stakes customer interactions for major telecommunications, media, and technology enterprises requires building robust production infrastructure. This role involves designing and shipping mission-critical AI agents that manage complex subscriber relationships, resolve service issues, and drive revenue directly for prominent brands. Engineers joining the Tech, Media and Telecom team take complete ownership of the agent development life cycle, from initial pilot through continuous iteration in production environments.
Operating primarily in-person out of San Francisco, the team works directly with external stakeholders to turn customer feedback into platform improvements. Ideal candidates possess a strong background in scaling end-to-end production systems, an autonomous builder mindset, and the communication skills needed to collaborate closely with both technical peers and enterprise leaders.
What you will do
- Design and deliver production-grade AI agents that operate reliably at scale for global enterprises.
- Drive the entire agent development life cycle with complete ownership from initial pilot through deployment and continuous iteration.
- Partner directly with leaders at large enterprises and startups to understand business challenges and build tailored solutions.
- Build the future of the platform by surfacing unmet customer needs and prototyping new tools and features.
- Collaborate across research, product, and platform teams to shape the evolution of AI agent development.
- Create systems that reason over weeks and months to pursue long-term goals and move customer relationships forward.
What you need
- Demonstrated experience building and scaling end-to-end production systems.
- Strong technical problem-solving capabilities suited for fast-changing and ambiguous environments.
- A builder and tinkerer mindset with high agency to find creative ways to overcome obstacles and ship code.
- Comfort working directly with customers to understand unique business needs and solve real-world problems.
- Excellent communication skills that remain clear, direct, and persuasive across both technical and non-technical audiences.
- An interest in the tech, media, and telecom space with a commitment to helping top brands build customer loyalty.
Nice to have
- Experience building or deploying AI/LLM systems in production
- Previous experience as a founder or founding engineer
- Familiarity with eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, and/or Go
- Previous roles involving customer interface or leading technical projects with external stakeholders
Benefits
- Offers Equity
Skills and tech stack
Questions candidates ask
Where is the company located and what is the work policy?
Sierra is primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
What is the compensation range for this position?
The salary range is $180K to $390K with offers of equity included.
What kind of companies will this team work with?
The team works with some of the world's most influential and recognizable companies, ranging from global telecommunications providers and leading media brands to technology platforms.
What does ownership look like in this role?
You will have complete ownership and autonomy from initial pilot through deployment and continuous iteration, building and evolving AI agents in production environments.