Software Engineer, Agent - Financial Services
About this role
Engineers on the financial services team spend their days designing, building, and deploying production-grade AI agents that manage complex customer interactions for major banks, insurers, and neobanks. Working from the San Francisco office, the person in this role takes full ownership of the agent development life cycle, partnering directly with enterprise clients to shape strategies and build scalable tools that handle critical financial moments.
Sierra operates as an in-person platform for customer-facing AI agents, founded by industry veterans with deep roots in consumer technology and artificial intelligence. The ideal candidate brings a high-agency, builder-focused mindset with experience scaling end-to-end production systems and navigating fast-paced, ambiguous environments.
What you will do
- Design and deliver performant, reliable, and intuitive AI agents for production environments.
- Drive the full agent development life cycle with complete ownership from pilot through deployment and iteration.
- Partner directly with large enterprises and startups to understand business challenges and build scalable solutions.
- Surface unmet customer needs and collaborate with product, research, and platform teams to guide core platform evolution.
- Build generalizable AI agent frameworks tailored to industry-specific financial use cases.
- Experiment with voice models and integrate them at scale for enterprise-grade customers.
What you need
- Demonstrated experience building and scaling end-to-end production systems.
- Strong technical problem-solving capabilities within fast-changing and ambiguous environments.
- A high-agency builder and tinkerer mindset focused on creative problem solving and shipping.
- Comfort collaborating directly with customers to identify needs and solve real-world problems.
- Excellent communication skills that remain clear, direct, and persuasive across technical and non-technical audiences.
Nice to have
- Experience building or deploying AI and LLM systems in production
- Background as a founder or founding engineer
- Familiarity with eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, or Go
- Previous roles involving direct customer interfacing or leading technical projects with external stakeholders
Benefits
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave and fertility and family building benefits through Carrot
- Daily lunch and snacks at the office
Skills and tech stack
Questions candidates ask
What is the work location policy?
Sierra is primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
What compensation is provided for the role?
The position offers a salary range of $180K to $390K alongside equity.
What kind of customers will this team work with?
The financial services team works with systemically important banks, neobanks, insurers, and vertically integrated ecosystems like Rocket Companies.
What are the core values guiding the company culture?
The company is guided by values of trust, customer obsession, craftsmanship, intensity, and a commitment to balancing family along the way.