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Senior User Researcher II (12-Month Maternity Leave Coverage)

WrapbookRemote - Canada OnlyDesign
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Salary
$149K - $205K CAD
Job type
Full-time
Work mode
Remote
Posted
31 Aug 2026
Status
Open · checked 7d ago

About this role

Digital Production Payroll & Production Accounting is looking for a Senior User Researcher II to cover a 12-month maternity leave on a remote basis within Canada. This senior individual contributor position suits an experienced researcher who can transform complex, ambiguous workflows into clear learning strategies and grounded product decisions.

Role Overview

As a Senior User Researcher II, the professional will own the research roadmap for a core product area at Wrapbook. This role involves steering research from initial problem framing through synthesis and activation, ensuring that cross-functional teams understand customer needs before product directions become permanent. The person stepping into this temporary 12-month coverage will navigate connected workflows where user requirements, business goals, and industry standards intersect.

Key Responsibilities

Design and execute the research strategy and roadmap for a primary product domain, balancing business OKRs with customer necessities.
Translate open-ended questions into focused research plans utilizing qualitative, quantitative, generative, or evaluative methods.
Conduct mixed-method research across the entire product lifecycle, spanning discovery, concept testing, usability studies, field research, and surveys.
Translate complex findings into defensible, actionable recommendations for Product, Design, Engineering, Data, and business stakeholders.
Synthesize research insights with data from Pendo, product analytics, feedback channels, and repositories like Dovetail to build a unified customer view.
Define success criteria upfront, monitoring outcomes related to speed, efficiency, comprehension, error reduction, and satisfaction.
Challenge assumptions early, bringing customer perspectives into planning phases and utilizing AI tools to accelerate analysis while maintaining rigor.
Scale research impact by maintaining a searchable repository and coaching partners on strong research practices.

Requirements

Minimum of 6 years of experience performing user or product research with a documented history of influencing product direction.
Comprehensive command of both qualitative and quantitative research techniques and the judgment to select appropriate methodologies.
Demonstrated capability to manage research end-to-end, covering study design, participant engagement, facilitation, and storytelling.
Ability to thrive in fast-moving, ambiguous environments while operating autonomously.
Advanced analytical skills capable of connecting multiple data streams and distinguishing isolated feedback from durable patterns.
Exceptional communication and collaboration competencies to align diverse business partners around evidence-based choices.
AI fluency alongside a responsible approach to data privacy and the limitations of automated analysis.

Nice to Have

Background working within entertainment, payroll, fintech, accounting, or similar complex operational domains.

Skills and Tools

Mixed-method research design
Qualitative and quantitative analysis
Usability testing and discovery research
Pendo and product analytics interpretation
Dovetail repository management
AI-supported research workflows

Salary and Benefits

Annual salary ranging from $149,000 to $205,000 CAD.
Health and dental benefits provided.
Up to 2% matching RRSP or 401K contribution.
Up to $67.50 CAD ($50 USD) monthly allowance for internet and cell phone services.

About the Company

Wrapbook functions as an AI-powered platform designed for production finance, assisting finance teams in managing payroll, spending, and accounting across feature films, television, and commercials. Trusted by prominent entertainment entities and backed by leading venture capital firms, the organization builds transformative solutions for modern production teams.

How to Apply

Interested candidates should submit their application directly through the official company careers page to connect with a member of the talent team.

Questions candidates ask

What is the employment type for this position?

This is a full-time, temporary 12-month maternity leave coverage role.

Where is the job located?

The role is fully remote, restricted to candidates based in Canada only.

What is the salary range for the Senior User Researcher II?

The salary ranges from $149,000 to $205,000 CAD per year.

How many years of experience are required?

Candidates must have 6 or more years of experience conducting user or product research.

What perks and benefits are included?

Benefits include health and dental coverage, up to a 2% matching RRSP/401K, and up to $67.50 CAD monthly for internet and cell phone services.

Ready to apply?

The application is on the official Wrapbook careers page.

Apply on company site