Senior Technical Account Manager - EMEA
About this role
LogicGate builds an AI GRC platform designed to help enterprise governance, risk, and compliance teams manage uncertainty, strengthen resilience, and quantify business value. Enterprise accounts in the EMEA market rely on this platform for real-time insights and data-driven risk management.
As the Senior Technical Account Manager for EMEA, the individual in this role acts as the primary technical advisor, platform architect, and strategic partner for regional enterprise clients. Responsibilities include mapping client business processes to the Risk Cloud, driving adoption, identifying expansion pathways, and safeguarding the portfolio against churn. The person selected will operate autonomously while serving as an informal mentor to junior team members on advanced architectures and regulatory advisory.
What you will do
- Serve as the hands-on platform architect and primary technical contact for assigned enterprise accounts, building stakeholder relationships and configuring custom workflows without internal escalation.
- Maintain portfolio health tracking using Mutual Success Plans and CRM tools to document technical next steps and diagnose programme gaps.
- Forecast renewal health and churn risk quarters in advance while executing proactive retention strategies with integrity.
- Advise enterprise risk teams on utilizing built-in generative AI capabilities and automation engines within Risk Cloud.
- Apply deep GRC domain expertise to help European customers navigate compliance frameworks such as GDPR, NIS2, DORA, ISO 27001, and SOC 2.
- Partner with EMEA sales and solutions engineering on expansion opportunities while mentoring junior team members on technical problem-solving.
What you need
- Bring over five years of professional experience in technical account management, solutions consulting, or technical customer success.
- Demonstrate exceptional verbal and written communication skills with experience presenting technical solutions directly to C-suite risk executives.
- Possess direct prior experience working inside an enterprise SaaS, governance, risk, or compliance team.
- Maintain active personal utilization of modern generative AI tools and LLMs to optimize workflows and coach team members.
- Be based in and authorized to work in the United Kingdom with flexibility to travel as needed for key events and customer meetings.
Nice to have
- European Regulatory Frameworks
- Deep Platform & Technical Mastery
- Multilingual Fluency
- GTM Tech Stack Literacy
Benefits
- Competitive salary, variable compensation, equity, and health and wellness benefits
- Generous Paid Holiday and 9 Annual Bank Holidays
- Summer Fridays
- Access to LinkedIn Learning, regular People Leader training, internal Mentorship Program, and annual Continued Education Program
- Paid volunteer hours and company-wide charitable activities
Skills and tech stack
Questions candidates ask
What is the remote work policy for this position?
The company operates a hybrid workplace that allows for flexibility aligned to role responsibilities and customer delivery. Location requirements specify that candidates must be based in and authorized to work in the United Kingdom.
What are the compensation details for this role?
The total rewards package offers a competitive salary, variable compensation bonus, and equity. Specific salary figures are not disclosed in the posting.
What tools and technologies will I be working with?
The role involves working with the Risk Cloud platform, enterprise account management tooling systems such as Salesforce, Planhat, Gong, and Slack, as well as built-in generative AI capabilities and LLMs.
What does the growth and learning support look like?
The organization invests in career development through access to LinkedIn Learning, regular People Leader training, an internal Mentorship Program, and an annual Continued Education Program.