Senior Ops Tech Specialist
About this role
Professionals who enjoy building efficient business systems using low-code platforms, custom development, and artificial intelligence will thrive in this role at Payoneer. The operations technology team focuses on removing friction from global financial workflows, connecting underserved businesses to the economy across more than 190 countries and territories.
As a Senior Operations Technology Specialist, you will design and implement scalable, automated, and AI-driven technical solutions across the operational ecosystem. You will manage the Zendesk ticketing environment, build system integrations, and leverage large language models and multi-agent systems to automate decision-making. Working closely with product, engineering, and operations stakeholders, you will own the delivery of internal tools from initial design through execution while balancing operational stability in two-week sprint cycles.
What you will do
- Manage the end-to-end technical health, stability, and scalability of operational systems and internal tools.
- Optimize the Zendesk ticketing ecosystem by improving workflows, integrations, and automation.
- Lead the design and development of automated and self-service solutions to reduce manual effort.
- Investigate complex technical issues and implement permanent fixes and root cause resolutions.
- Plan and execute work tasks within a structured two-week sprint cycle.
- Build and maintain system integrations and platform capabilities that support operations and customer experience teams.
- Leverage artificial intelligence capabilities, including large language model applications and multi-agent systems, to enhance system intelligence.
What you need
- Demonstrated experience leveraging large language models and artificial intelligence tools to accelerate development and automate complex tasks.
- Hands-on background building and managing solutions within the Azure ecosystem, including Function Apps, Logic Apps, and Azure DevOps.
- Proven experience working with REST APIs to connect disparate systems.
- Background working within a formal ticketing system and delivering projects through structured sprints.
- Ability to translate high-level business requirements into architectural technical solutions from scratch.
- Strong analytical skills with a track record of troubleshooting complex environment issues independently.
Nice to have
- Experience with Microsoft Power Apps or Power Automate
- Proficiency in data manipulation and scripting using PowerShell, Bash, or SQL
- Experience with Python coding
Skills and tech stack
Questions candidates ask
What is the work location and policy for this role?
The position is based in Glilot, Israel, and operates on a hybrid schedule.
How is work planned and executed on the team?
Team members plan and execute their work within a formal two-week sprint cycle, balancing operational reliability with continuous improvement and innovation.
What types of technologies and platforms will I be working with?
You will work with the Zendesk ticketing ecosystem, the Azure platform including Function Apps and Logic Apps, REST APIs, and various artificial intelligence applications like LLMs and multi-agent systems.
Who will I collaborate with in this position?
You will partner closely with Operations, Product, and Engineering stakeholders to translate business needs into robust technical solutions.