About this role
DeepL is hiring a Senior Manager for Technical Support Engineering in London, offering a remote-friendly work environment for a seasoned leader. This impactful role suits an experienced support professional ready to shape a brand-new technical support engineering function within a global AI pioneer.
Role Overview
In this leadership position, the Senior Manager will spearhead the creation and evolution of a dedicated technical support engineering function. This position defines the vision and standards for the technical support craft as the organization scales its Language AI platform. Collaborating closely with Product, Engineering, and Go-To-Market teams, the postholder will elevate troubleshooting standards, turn customer feedback into product advancements, and mentor a talented team across multiple regions.
Key Responsibilities
Requirements
Skills and Tools
About the Company
DeepL is a prominent global AI research and product enterprise dedicated to building secure and intelligent language solutions. Founded in 2017, the organization counts roughly 1,000 passionate employees backed by top-tier investors like Benchmark, IVP, and Index Ventures. Millions of individuals and over 200,000 business customers rely on its Language AI platform for translation and writing assistance.
How to Apply
Interested candidates should visit the official DeepL careers page to submit an application for this position.
Questions candidates ask
What is the primary focus of the Senior Manager role at DeepL?
The role focuses on building and leading a new technical support engineering function, setting the strategic direction for the technical support craft, and mentoring a global team of experts.
Where is this position located?
The role is based in London, with remote work flexibility available.
What technical background is required for this position?
Candidates need strong technical fluency in a B2B SaaS environment, including API integration debugging, enterprise authentication protocols like SAML and OAuth 2.0, and IdP patterns such as Okta and Microsoft Entra ID.
Which departments will the Senior Manager collaborate with?
The manager will work closely with Engineering, Product, Sales, Customer Success, Professional Services, and Operations teams.
How should I apply for this job?
Candidates should apply directly through the official DeepL careers page.