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Lead Customer Marketing Manager

DeepLLondonMarketing
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
11 Aug 2026
Status
Open · checked 8d ago

About this role

DeepL is seeking a Lead Customer Marketing Manager to join the marketing team in London, offering a hybrid remote work model. This role suits an experienced B2B marketing professional who thrives on turning customer success into powerful proof points that accelerate business growth and buyer trust.

Role Overview

As the Lead Customer Marketing Manager, you will sit within Product Marketing, report directly to the VP, and collaborate closely with Field, Brand, Digital, Comms, and PR teams. Over 200,000 businesses run on DeepL, and your mission is to bring their stories front and centre. Buyers evaluating Language AI trust other buyers, and this position builds the proof that puts customer stories in front of them at scale. You will own the entire lifecycle of customer narratives, from initial discovery to publishing marquee stories alongside major company launches and events.

Key Responsibilities

Surface customer success stories from support tickets, sales nominations, deal wins, and win-loss interviews to select the best candidates for full case studies, video content, and event-ready materials.
Put customers on the world stage by facilitating press interviews, webinars, keynotes, and Customer Advisory Board advocacy tracks, ensuring clear narratives for every appearance.
Supply Sales and Customer Success with reliable customer references and proof points to support deal closures and seller tools effectively.
Own the production timeline from interview to live asset, managing legal and brand engagements while keeping customer permissions current.
Target successful execution within the first 12 months by generating new marquee stories, covering every region and priority vertical with named case studies, resolving reference requests promptly, and boosting deal close rates.

Requirements

Proven success in B2B marketing over many years, spanning customer marketing, content, communications, or advocacy, with a track record of stories that engage buyers and influence deals.
A strong bias for action as a self-starter who clears hurdles independently without waiting for a formal brief.
Instinct for automation and utilizing AI directly within your daily workflow to speed up slow processes.
Genuine curiosity about customer business problems with exceptional storytelling instincts to uncover core narratives.
Customer-facing polish, remaining comfortable interacting with clients from initial discovery calls through to launch.
Strong strategic judgement to map advocacy output to company priorities.
Operational rigour in building fast production, approval, and permission processes.

Skills and Tools

B2B Marketing
Customer Marketing and Advocacy
Content Creation and Storytelling
Public Relations and Communications Collaboration
AI Workflow Integration
Project and Operations Management

Salary and Benefits

Hybrid work model with a requirement to come into the London office twice a week alongside flexible working hours.
Virtual Shares providing every employee with an ownership stake and a direct link to DeepL's future growth.
30 days of annual leave (excluding public holidays) plus access to mental health resources.
Monthly full-day hacking sessions known as Hack Fridays to pursue passion projects and collaborate cross-functionally.
Regular in-person team events, local gatherings, and company-wide meetups.
Diverse and internationally distributed team spanning multiple global regions.
Competitive localized benefits tailored to your location and support systems.

About the Company

Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL is a global AI product and research company with around 1,000 employees. Supported by world-renowned investors such as Benchmark, IVP, and Index Ventures, the company builds secure, intelligent solutions designed to solve complex business problems. Millions of individuals and over 200,000 business customers across 228 global markets trust DeepL for human-like translation, improved writing, and real-time voice translation. DeepL is dedicated to creating a workplace that celebrates diversity, equity, and authenticity.

How to Apply

To apply for the Lead Customer Marketing Manager position, please visit the official DeepL careers page and submit your application online.

Questions candidates ask

Where is this job located?

This position is based in London, United Kingdom, with a hybrid remote work schedule requiring office attendance twice a week.

What department does this role sit in?

This role sits within the Product Marketing team and reports directly to the VP.

What are the primary responsibilities for the Lead Customer Marketing Manager?

Responsibilities include surfacing customer success stories, producing marquee case studies, putting customers on global stages for events and press, supplying Sales and Customer Success teams with buyer proof points, and managing the end-to-end publishing pipeline.

What kind of benefits does DeepL offer?

DeepL offers 30 days of annual leave, virtual shares, monthly Hack Fridays, hybrid work flexibility, mental health resources, regular in-person team events, and competitive localized benefits.

How can I apply for this position?

You can apply by visiting the official DeepL careers page to submit your application.

Ready to apply?

The application is on the official DeepL careers page.

Apply on company site