About this role
Pie Insurance is seeking a Senior Manager, Operations to join the Customer Service department in the United States. This role is well-suited for an experienced professional who wants to build scalable workflows, manage external vendors, and drive operational excellence.
Role Overview
In this position, the Senior Manager, Operations will direct the performance of vendor partnerships and the customer service operational model. Reporting directly to the Director of Customer Service and Operations, this individual will establish accountability, efficiency, and continuous improvement. The professional will treat manual processes as an opportunity for transformation, utilizing modern technology like artificial intelligence to design scalable workflows and build business cases for ongoing investment.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
About the Company
Pie Insurance has a mission to empower small businesses to thrive by making commercial insurance affordable and accessible. The organization leverages technology to transform how small businesses purchase and experience commercial insurance. Recognized as one of America's Best Startup Employers for 2025, Pie Insurance operates as a diverse team guided by core values and operating principles that shape every corporate decision.
How to Apply
Interested candidates should visit the official Pie Insurance careers page to submit an application and review additional details regarding the hiring process.
Questions candidates ask
What is the salary range for the Senior Manager, Operations role?
The base compensation range for this position is between $115,000 and $140,000 USD.
What level of experience is required for this position?
Candidates must have at least 5 years of experience in customer service, customer service operations, or insurance operations, including specific experience managing external or BPO vendors.
Where is the job located?
The position is remote and based in the United States, excluding territories, requiring reliable high-speed internet and up to 20 percent travel.
What industry background is specifically needed?
Experience in the Property and Casualty insurance industry is required, with a focus on workers' compensation, policy lifecycle, and multi-line support.
Does Pie Insurance offer benefits with this role?
Yes, benefits include competitive cash compensation, comprehensive health plans, generous paid time off, a 401k match, parental and caregiver leave, and potential discretionary bonuses.