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Senior Director, Capacity Planning, Workforce Operations & Analytics

Omada HealthRemote, USACentral Operations Management
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Salary
$232,760 - $290,950 USD
Job type
Full-time
Work mode
Remote
Posted
24 Sept 2026
Status
Open · checked 7d ago

About this role

Omada Health is seeking a remote Senior Director, Capacity Planning, Workforce Operations & Analytics to lead departmental teams as they scale into a human-led and AI-enabled function. This pivotal role suits an experienced healthcare operations leader ready to shape enterprise strategy from anywhere in the United States.

Role Overview

In this centralized leadership position, the Senior Director oversees care team capacity planning, staffing operations, licensing and credential management, and care team analytics. Reporting to the Vice President of Operational Excellence, the individual sets long-term strategic priorities, controls key cost of revenue and gross margin levers, and champions the adoption of AI-enabled predictive modeling. The role serves as an operational brain and data engine, ensuring sustainable and efficient coverage across various care teams including Health Coaching, Behavioral Health, Member Support, and Physical Therapy.

Key Responsibilities

Own and define the operational vision, strategy, and roadmap for capacity planning, workforce operations, and care team analytics.
Design and execute robust operating rhythms, forecasting cadences, scheduling standards, and intraday management protocols.
Manage multi-motion capacity planning and staffing models that support cardiometabolic specialists, physical activity specialists, member navigation, and physical therapy state-based staffing.
Oversee third-party licensing and credentialing software administration, integrating regulatory compliance directly into state-level supply planning.
Lead the short-term and long-term analytics roadmap, spearheading the AI transformation agenda including predictive demand models and gross margin impact analysis.
Act as a trusted advisor to senior leadership on capacity planning, long-range planning, and organizational transformation initiatives.

Requirements

Approximately 15 years of relevant and progressive leadership experience in healthcare operations, workforce management, or analytics with a bachelor's degree.
Alternatively, roughly 12 years of experience with a master's degree, or 10 years with a PhD, including significant leadership at the Director level or equivalent.
Deep expertise in capacity planning, workforce staffing operations, and care team analytics with proven case studies improving gross margin and cost-to-serve.
Hands-on experience leading AI-enabled or highly automated operations and analytics functions within regulated domains like healthcare or digital health.
Strong financial acumen encompassing cost-of-revenue analysis, capacity modeling, credential risk assessment, and investment ROI tracking.
Demonstrated ability to influence stakeholders from manager to executive levels and drive large-scale organizational change.

Nice to Have

Prior leadership experience in digital health, care delivery operations, or related analytics functions.
Experience deploying predictive models, AI agents, or copilot tools into operational workflows for service teams.
Advanced degree such as an MBA, MHA, MPH, or related field.

Skills and Tools

Workforce management and multi-motion capacity planning
AI-enabled predictive modeling and workflow automation
Licensing and credential management system administration
Financial modeling, cost-of-revenue analysis, and gross margin optimization
Value stream mapping and risk assessment frameworks
Cross-functional leadership and change management

Salary and Benefits

Competitive base salary with geographic zone ranges: Zone 1 ($232,760 to $290,950), Zone 2 ($222,640 to $278,300), and Zone 3 ($202,400 to $253,000).
Generous annual cash bonus and equity grants.
Employee stock purchasing plan (ESPP) and a 401(k) retirement savings plan.
Remote-first work culture with Flexible Time Off and generous parental leave.
Comprehensive health, dental, and vision insurance with above-market employer contributions.
Lifestyle Spending Account (LSA) and mental health support solutions.

About the Company

Omada Health is reverse engineering the delivery of healthcare in America by placing the critical space between doctor visits at the center of care. Utilizing a virtual-first model, the company combines human-led care teams, connected devices, and AI-enabled technology to support individuals managing chronic conditions such as diabetes, hypertension, and obesity. Recognized as a Great Place to Work, Omada is an equal opportunity employer committed to fostering an inclusive and diverse workplace culture.

How to Apply

Candidates interested in this opportunity should visit the official Omada Health careers page to submit an application.

Questions candidates ask

What department does this role belong to?

This position belongs to the Central Operations Management department at Omada Health.

Is this position fully remote?

Yes, this role is remote within the United States.

What level of education and experience is required?

Candidates need approximately 15 years of experience with a bachelor's degree, roughly 12 years with a master's degree, or 10 years with a PhD, alongside significant leadership experience at the Director level or equivalent.

What compensation and benefits are provided?

The compensation package includes a base salary determined by geographic zones ranging from $202,400 to $290,950, annual cash bonuses, equity grants, an employee stock purchasing plan, a 401(k), health, dental, and vision insurance, flexible time off, and a lifestyle spending account.

Who does this position report to?

The Senior Director reports directly to the Vice President of Operational Excellence.

Ready to apply?

The application is on the official Omada Health careers page.

Apply on company site