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Senior Customer Success Manager, Strategic Accounts

StensulNew YorkCustomer Success
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Salary
$110K - $150K USD
Job type
Full-time
Posted
13 Sept 2026
Status
Open · checked 9d ago

About this role

Role Overview

Stensul is seeking a Senior Customer Success Manager to manage relationships with premier enterprise accounts in New York. This hybrid position requires working three days a week out of the New York City office, making it a great fit for an experienced professional skilled in enterprise SaaS relationship management.

Key Responsibilities

Manage the complete customer lifecycle from initial onboarding through sustained adoption, expansion, and renewal.
Develop and execute comprehensive strategic account plans targeting large, complex enterprise businesses.
Establish lasting partnerships with executive sponsors and key stakeholders across multiple organizational tiers.
Define clear KPIs and success plans aligned with customer goals using the Stensul platform.
Monitor engagement metrics and data trends to guide customer strategies and identify potential risks early.
Facilitate strategic business reviews connecting platform adoption to broader business objectives.
Act as the internal voice of the customer by collaborating with Product, Marketing, and Support teams.

Requirements

Six or more years of relevant professional background in Customer Success, Sales, or account management within a SaaS, AI, or Martech organization.
Demonstrated history of managing and growing a portfolio of large enterprise clients.
Track record of hitting or exceeding retention targets and driving measurable customer results.
Commercial expertise handling customer renewals, negotiations, and expansion paths.
Experience designing strategic account plans and maintaining multi-threaded relationships.
Professional executive presence with the ability to advise C-level leadership.

Nice to Have

Familiarity with the digital marketing ecosystem, including marketing operations, email technology, or adjacent software platforms.

Skills and Tools

Strategic problem-solving and analytical capabilities
Cross-functional team collaboration
Stakeholder mapping and multi-threaded relationship building
Executive communication and presentation skills

Salary and Benefits

Base salary ranging from $110,000 to $150,000 per year, supplemented by variable compensation
Equity stake in company growth
Comprehensive health insurance options including medical, dental, and vision coverage
Financial and wellness perks like a 401(k), life insurance, commuter benefits, and parental leave
Flexible time off policy alongside regular company recharge days

About the Company

Stensul offers a Governed Creation platform that enables top enterprise marketing teams, pharmaceutical firms, consumer banks, and major brands to accelerate campaign creation using AI without sacrificing brand control or compliance. The organization values teamwork, purpose-driven action, dedication, and putting customers first.

How to Apply

Interested candidates should visit the official Stensul careers page to submit an application for this hybrid position.

Questions candidates ask

What is the location and work schedule for this position?

This position is a hybrid role based in New York City, requiring employees to work from the office three days per week.

What is the salary range for the Senior Customer Success Manager role?

The base salary ranges between $110,000 and $150,000 per year, plus variable compensation and equity.

How much experience is required to apply?

Candidates must have six or more years of relevant experience in Customer Success, Sales, or account management within SaaS, AI, or Martech industries.

What benefits are provided with this job?

Stensul offers medical, dental, and vision coverage, a 401(k), life insurance, commuter benefits, parental leave, equity, flexible time off, and regular recharge days.

What does Stensul's platform do?

Stensul provides a Governed Creation platform that allows major enterprise brands to safely produce human- and AI-generated marketing content faster while maintaining brand control and compliance.

Ready to apply?

The application is on the official Stensul careers page.

Apply on company site