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Senior Associate, AI Consultant (Vancouver)

GliaVancouverCustomer Success & Services
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Salary
Not listed
Job type
Full-time
Posted
20 Aug 2026
Status
Open · checked 7d ago

About this role

The Senior Associate, AI Consultant role at Glia in Vancouver is an exciting opportunity for a technology professional to guide financial institutions in maximizing their artificial intelligence investments. This position suits individuals with a background in SaaS and customer-facing consulting who are passionate about shaping advanced customer service technology.

Role Overview

Glia is hiring a Senior Associate, AI Consultant based in Vancouver to blend artificial intelligence expertise with strategic consulting. In this position, professionals will help organizations successfully integrate and optimize their artificial intelligence investments. Team members will tackle complex business challenges, shape exceptional customer experiences, and foster enduring client partnerships through innovative technology solutions.

Key Responsibilities

Drive customer adoption, ongoing usage, and successful renewals of the company's artificial intelligence features.
Develop and execute training initiatives to empower client teams and their end users.
Implement artificial intelligence products efficiently, ensuring projects finish on time and within budget.
Confirm that clients achieve desired business impacts and evaluate performance metrics to offer data-driven recommendations.
Provide pre-sales consultancy, act as the primary technical advisor, and deliver best practices on prompt engineering and Generative AI.
Offer guidance on virtual assistant best practices to optimize conversational interactions.
Collaborate closely with product, engineering, implementation, and sales teams to relay client feedback and feature requests.
Document client processes and diagnose workflow improvements using the company's technology stack.

Requirements

Bachelor degree or higher, ideally within a STEM-related discipline.
Minimum of one year of professional experience working in a SaaS software environment.
Minimum of one year of experience in customer success, consulting, professional services, account management, or related client-facing roles.
Solid understanding of conversational artificial intelligence, large language models, and Generative AI.
Growth mindset, natural curiosity about technology, and a proven ability to manage multiple client-facing projects simultaneously.
Strong presentation skills, self-confidence, enthusiasm, and a collaborative team-player attitude.
Excellent communication abilities to articulate complex concepts clearly to non-technical stakeholders.
Familiarity with artificial intelligence ethics, responsible practices, and experience diagramming process flows using UML or similar tools.

Nice to Have

Background in training or teaching.
Background in user experience design.
Certifications in relevant artificial intelligence technologies.
Previous experience working within the financial services or banking industries.

Skills and Tools

SaaS software environments and client-facing consulting
Conversational AI, Large Language Models, and Generative AI
Prompt engineering and virtual assistant best practices
UML or similar process flow diagramming tools
Project management and cross-functional collaboration

About the Company

Glia provides a leading banking artificial intelligence platform designed to help community and financial institutions create operational efficiencies, accelerate loan growth, and drive deposits. The operating system acts as a central intelligence layer, activating specialized agents that draw from banking data and interaction history. Trusted by over seven hundred banks and credit unions, the company delivers ironclad security and reliability.

How to Apply

Interested candidates should visit the official Glia careers page to submit an application and view recruitment details.

Questions candidates ask

Where is this job located?

This position is located in Vancouver, Canada.

What level of experience is required for this role?

Candidates need one or more years of experience in a SaaS software environment, alongside one or more years of experience in customer success, consulting, account management, or similar client-facing roles.

What educational background is preferred?

A Bachelor degree or higher is required, preferably in a STEM-related field.

What specific AI knowledge is expected?

Candidates should understand conversational artificial intelligence, large language models, Generative AI, and responsible AI practices.

What are some of the preferred bonus qualifications?

Bonus qualifications include a teaching or training background, user experience background, relevant technology certifications, and experience in financial services or banking.

Ready to apply?

The application is on the official Glia careers page.

Apply on company site