Role Overview
The Security and Compliance Manager position at Sierra in London is an opportunity for an experienced professional to lead customer trust enablement and AI governance initiatives. This full-time role suits a regulatory and compliance expert with a background in SaaS, fintech, or artificial intelligence who excels in global risk management.
Key Responsibilities
Serve as the primary point of accountability for customer trust enablement by joining security reviews, customer meetings, and AI governance discussions.
Build robust guardrails to comply with emerging artificial intelligence regulations including the EU AI Act, NIST AI RMF, ISO 42001, and local European Union laws.
Work alongside the Legal and Privacy teams to interpret complex regulatory requirements and assist with security-sensitive contractual talks.
Translate privacy and regulatory rules into scalable, region-aware technical controls covering agent security, model governance, safety, and data handling.
Own, update, and improve customer-facing trust narratives and materials related to security, privacy, and AI.
Represent the organization during customer audits and formal assessments to explain risk management approaches and security posture.
Support resilience and incident response expectations to encourage continuous improvement across governance programs.
Requirements
Eight or more years of professional experience working in regulatory, privacy, or security compliance roles within artificial intelligence, SaaS, or fintech companies.
Deep familiarity with European regulatory frameworks such as GDPR, DORA, the EU AI Act, alongside a strong understanding of US and APAC regulatory norms.
Proven ability to operate on a global scale while recognizing where requirements must diverge or align.
Experience interacting directly with regulated and enterprise customers as a trusted representative of privacy and compliance.
Capability to transform abstract regulatory mandates into defensible, real-world operational practices.
Comfort handling ambiguity, making reasoned judgment calls, and clearly explaining trade-offs and rationale.
Exceptional verbal and written communication skills for cross-functional collaboration with legal and external stakeholders.
Nice to Have
Hands-on experience preparing for or operationalizing DORA, ISO 42001, or the EU AI Act.
Background supporting or working within global fintech or AI companies.
Familiarity with CSA AI controls or NIST AI RMF governance frameworks.
Experience handling cross-border data residency, localization, and transfers in a multi-cloud setting.
Prior involvement in deal-support, sales-adjacent, or customer-facing environments.
Background in automating global compliance and security workflows.
Skills and Tools
Regulatory Frameworks: GDPR, DORA, EU AI Act, NIST AI RMF, ISO 42001
Domains: AI Governance, Data Handling, Privacy Controls, Model Governance, Agent Security
Competencies: Customer Trust Enablement, Risk Management, Contractual Negotiations, Global Compliance
Salary and Benefits
Competitive annual salary ranging between £175,000 and £205,000 in GBP.
Flexible and unlimited paid time off.
Comprehensive medical, dental, and vision insurance coverage for employees and their families.
Disability benefits and life insurance coverage.
Country-dependent retirement plans and eligible participation in company equity plans.
Parental leave alongside fertility and family building benefits via Carrot.
Office perks including daily lunch, coffee, and snacks.
Discretionary benefit stipend and free alphorn lessons.
About the Company
Sierra operates as a prominent platform for customer-facing artificial intelligence agents, collaborating with major global brands like SoftBank, The GAP, Rocket Mortgage, SoFi, and Sutter Health. Headquartered in San Francisco with a growing international presence, the business is built on core values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family. The enterprise was co-founded by Bret Taylor, former Salesforce co-CEO and Google Maps co-creator, and Clay Bavor, who spent nearly two decades leading initiatives like Google Labs and Google Lens at Google.
How to Apply
Interested candidates should visit the official Sierra careers page to submit their application for this London-based opportunity.
