About this role
Matic seeks a Robotics Customer Success Intern in Menlo Park, CA, to manage ticket resolution and support home robotics development. This hands-on position suits a candidate with a technical or analytical background who wants to build customer support systems for consumer hardware and software.
Role Overview
The Robotics Customer Success Intern will manage customer interactions from onboarding to issue resolution while working closely with engineering, product, and marketing teams. The position involves building proactive support systems, diagnosing technical bugs, and establishing processes to scale customer operations from ten thousand users to a hundred thousand and beyond. Performance in this role can serve as a pathway to a full-time position.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
The hourly base pay rate ranges from $25 to $35, with final compensation depending on qualifications, skills, and experience.
About the Company
Matic focuses on home robotics and spatial artificial intelligence to automate household chores. The company builds privacy-first cleaning robots that process data locally on the device using RGB cameras and neural networks rather than relying on the cloud.
How to Apply
Candidates should visit the official Matic careers page to submit an application for this role.
Skills and tech stack
Questions candidates ask
What is the location of this internship?
The role is located in Menlo Park, CA.
What is the hourly pay rate for the Robotics Customer Success Intern?
The hourly base pay ranges between $25 and $35, depending on skills, experience, and qualifications.
What educational background is required?
Applicants must have a bachelor's degree completed or in progress, with a preference for technical or analytical backgrounds.
Is weekend work required for this position?
Yes, weekend availability is required as part of a rotating weekend coverage schedule to support customers seven days a week.
Can this internship lead to full-time employment?
Yes, this role can serve as a path to a full-time position based on candidate performance and team needs.