Program Manager, Safeguards Workforce Operations
About this role
Managing the end-to-end workforce lifecycle involves running onboarding, offboarding, device provisioning, and access provisioning for contractors, vendors, and business process outsourcing partners. The Safeguards Enforcement team at Anthropic detects and mitigates misuse of Claude, relying heavily on a rapidly scaling human review workforce that spans full-time staff, external partners, and contractors. Operating in a landscape of shifting priorities, the program manager oversees these operational workflows directly while simultaneously building repeatable, scalable systems of record.
Candidates who thrive in this environment enjoy fixing broken processes at speed and balancing direct tactical execution with long-term program development. The position requires partnering closely with Enforcement leads to translate review demand into capacity plans, while connecting dots across IT, Security, People Operations, and Human Data Operations to align standards and streamline workflows.
What you will do
- Manage the complete workforce lifecycle for contractor, vendor, and BPO reviewers, covering onboarding, offboarding, device provisioning, and access provisioning.
- Triage and execute inbound requests for new or modified vendor, BPO, and contractor capacity.
- Transform ad hoc or broken operational procedures into scalable frameworks with clear ownership, service levels, and a reliable system of record.
- Collaborate with IT and Security teams to enforce access governance principles, including least-privilege provisioning, timely revocation, and regular access reviews.
- Develop and maintain capacity models with Enforcement leads by translating review demand into concrete workforce needs and adjusting as priorities change.
- Coordinate with Safeguards vendor management to hold external partners accountable to their capacity and onboarding commitments.
- Harmonize operational practices with Human Data Operations and other internal teams managing scaled human review to streamline shared workflows.
- Contribute to defining the long-term workforce strategy for Safeguards Enforcement.
What you need
- Personally managed onboarding, offboarding, access, and device provisioning for contractor, vendor, or BPO workforces through direct, hands-on execution.
- Operated scaled human review programs involving vendors or BPOs, such as trust and safety, content moderation, or data annotation operations.
- Took a broken or ad hoc process, successfully scaled it, and brought other teams along to adopt the new framework.
- Possess a strong grasp of capacity planning fundamentals, including how volume, handle time, quality targets, ramp periods, and attrition translate into workforce requirements.
- Exercise sound judgment regarding access permissions and security protocols, knowing when to escalate to IT or Security.
- Maintain high effectiveness and quick responsiveness when facing shifting priorities and incomplete information.
- Build cross-functional alignment through direct partnership with dependent teams.
Nice to have
- Directly owned a vendor or BPO relationship, including service levels and business reviews
- Built formal capacity models for review or operations workforces
- Supported workforces across more than one enforcement or harm area
- Hands-on experience with device management and identity and access tooling
- Worked through a period of hypergrowth where programs had to mature alongside the organization
Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours
Questions candidates ask
What is the remote work or office policy for this role?
Anthropic operates under a location-based hybrid policy where staff are expected to be in one of the offices at least 25 percent of the time, though some roles may require a larger in-office presence.
What is the annual compensation range for the position?
The annual salary range for this role is $245,000 to $285,000 USD.
What background is required in terms of education?
Candidates need a bachelor’s degree or an equivalent combination of education, training, and professional experience in a relevant field.
Does the company provide visa sponsorship?
Anthropic does sponsor visas and retains an immigration lawyer to assist candidates, making every reasonable effort to secure a visa if an offer is extended.