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PROGRAM MANAGER/PROJECT MANAGER

TillsterBoston Project Management
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Salary
$110K - $135K USD
Job type
Full-time
Work mode
Remote
Posted
29 May 2026
Status
Open · checked 7d ago

About this role

Tillster is seeking a technical and customer-focused Program Manager or Project Manager to lead strategic enterprise initiatives from Boston or on a remote basis. This opportunity suits an organized professional with strong communication skills who thrives on driving complex digital projects for global restaurant and hospitality brands.

Role Overview

In this capacity, the Program Manager/Project Manager will act as the primary liaison between Tillster and major enterprise customers in the restaurant and hospitality sectors. The successful candidate will ensure that complex, multi-team projects are delivered on time, within scope, and aligned with client expectations. Responsibilities include coordinating distributed global teams across different time zones, maintaining project momentum, and ensuring that project outcomes support the revenue, growth, and reputation of the organization. The role requires partnering closely with cross-functional departments including Product, Engineering, Sales, Account Management, Marketing, and Design to guarantee seamless execution and exceptional customer experiences.

Key Responsibilities

Serve as the trusted partner and primary point of contact for enterprise customers throughout the entire project lifecycle.
Develop and manage comprehensive project plans, milestones, deliverables, timelines, and resource coordination across multiple concurrent projects.
Lead customer-facing meetings, executive updates, presentations, and project reviews with clarity and confidence.
Track project risks, dependencies, action items, and deliverables while proactively identifying solutions and mitigation strategies.
Provide consistent and professional communication to internal leadership teams and external customer stakeholders regarding project status and risk assessments.
Support process optimization and operational efficiencies by utilizing modern tools, automation, and AI-enabled workflows.

Requirements

Bachelor’s degree required.
Five or more years of experience in a project management, program management, client services, account management, or customer-facing delivery role.
Proven track record of managing large-scale customer initiatives and delivering projects in fast-paced environments.
Strong executive presence with the ability to build trust and credibility with enterprise-level customers, leadership teams, and cross-functional stakeholders.
Excellent presentation, organizational, analytical, and relationship management skills.
Comfort with managing multiple priorities, context-switching rapidly, and adapting quickly to changing business needs.
Demonstrated knowledge or willingness to learn modern AI tools and platforms, such as Copilot, OpenAI, Claude, automation, and workflow optimization technologies.

Nice to Have

Experience in consultative sales, SaaS, hospitality, restaurant technology, digital commerce, or enterprise software environments.
Agile or Scrum experience.

Skills and Tools

Project planning, timeline creation, milestone tracking, and deliverables management.
Status reporting and risk assessment.
Cross-functional coordination and distributed global team management.
Modern AI tools and platforms including OpenAI, Claude, and Copilot for workflow optimization and communication.

Salary and Benefits

Expected base salary range is $110,000 to $135,000 per year, determined by qualifications and company policy.
Eligibility to participate in the Stock Option Plan for U.S. employees.
Comprehensive health benefits covering medical, dental, vision, flexible spending accounts, Employee Assistance Program, and 24-hour confidential medical counseling services.
Ten paid holidays per calendar year.
Paid Time Off starting at 15 days in the first 12 months of continuous service, increasing to 22 days in subsequent years.
401(k) Plan eligibility starting on the employment date.
Education, learning, and development opportunities including college tuition assistance programs and LinkedIn Learning courses.

About the Company

Tillster is a global, venture-funded growth-phase organization that powers digital ordering and customer engagement for some of the largest restaurant brands in the world. The company is actively evolving into an AI First and AI Native enterprise focused on innovation, automation, and intelligent customer experiences. Local candidates in Boston are strongly preferred, and the company does not offer visa sponsorship for this position.

How to Apply

Interested candidates should review all details and apply directly through the official Tillster careers page.

Questions candidates ask

What is the salary range for the Program Manager/Project Manager role?

The expected base salary range is $110,000 to $135,000 per year, depending on qualifications and experience.

How much experience is required for this position?

Candidates must have 5 or more years of experience in a project or program management, client services, account management, or customer-facing delivery role.

Is this a remote position?

Yes, the role allows for remote work, though local candidates in Boston are strongly preferred.

What benefits are included with employment?

Full-time employees receive medical, dental, vision, and FSA benefits, 401(k) plan eligibility, stock options, 10 paid holidays, and 15 days of PTO in the first year.

Does Tillster provide visa sponsorship?

No, Tillster does not offer visa sponsorship for this position.

Ready to apply?

The application is on the official Tillster careers page.

Apply on company site