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PROGRAM MANAGER/PROJECT MANAGER

TillsterLos AngelesProject Management
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Salary
$110K - $135K USD
Job type
Full-time
Work mode
Remote
Posted
29 May 2026
Status
Open · checked 7d ago

About this role

The Program Manager/Project Manager role at Tillster involves leading and delivering strategic customer-facing and internal initiatives for major global hospitality and restaurant brands. This remote position based out of Los Angeles suits an experienced professional with a strong background in managing complex, multi-functional enterprise projects.

Role Overview

Tillster seeks a technical, customer-focused Program Manager/Project Manager to guide strategic client initiatives across global markets. Serving as a primary liaison between the organization and major restaurant brands, the professional in this role ensures that enterprise-level projects finish on time, stay within scope, and match business goals. Responsibilities include building trust with multinational organizations, leading executive presentations, and collaborating closely with internal departments like Product, Engineering, Sales, Marketing, and Design to maintain operational excellence.

Key Responsibilities

Build strong relationships with multinational, multi-billion-dollar organizations through regular communication, accountability, and professionalism.
Lead customer-facing meetings, project reviews, and executive presentations with clarity and confidence.
Create and oversee comprehensive project plans, milestones, timelines, and resource coordination across concurrent projects.
Own project execution completely, starting from initial kickoffs through deployment and post-launch stabilization.
Track project risks, dependencies, action items, and deliverables while creating proactive mitigation strategies.
Maintain organized project documentation and support process optimization using modern tools and automated workflows.

Requirements

Bachelor’s degree.
Five or more years of experience working in project management, program management, client services, account management, or a customer-facing delivery role.
Proven track record of managing large-scale customer initiatives within fast-paced environments.
Strong executive presence alongside excellent presentation, organizational, analytical, and relationship management capabilities.
Demonstrated ability to build trust and credibility with enterprise-level customers.
Familiarity with modern AI tools and platforms to improve communication and project delivery.

Nice to Have

Experience working in consultative sales, software as a service, hospitality, restaurant technology, digital commerce, or enterprise software environments.
Agile or Scrum experience.

Skills and Tools

Project planning and milestone tracking
Cross-functional team coordination
Executive communication and stakeholder management
Risk assessment and mitigation
Modern AI platforms and workflow optimization technologies

Salary and Benefits

Expected base salary ranges from $110,000 to $135,000 per year, determined by experience and lawful criteria.
U.S. employees are eligible to join the Stock Option Plan.
Comprehensive medical, dental, vision, and flexible spending account benefits, plus an Employee Assistance Program.
Ten paid company holidays per calendar year.
Paid Time Off starting at 15 days for the first year and increasing to 22 days in subsequent years.
401(k) retirement plan eligibility starting on the employment date.
Education assistance programs, college tuition support, and professional learning resources.

About the Company

Tillster powers digital ordering and customer engagement platforms for some of the biggest restaurant brands across the globe. Operating as a venture-funded, growth-phase organization, the company invites team members to shape intelligent customer experiences and participate in its evolution into an AI-native enterprise.

How to Apply

Interested candidates should review the recruitment fraud warnings on official company communications and apply directly through the official Tillster careers page.

Questions candidates ask

Is this a remote position?

Yes, this role is remote with a location preference for Los Angeles.

What is the salary range for the Program Manager/Project Manager role?

The expected base salary range is $110,000 to $135,000 per year, dependent on experience.

How many years of experience are required?

Candidates must have 5+ years of experience in project management, program management, client services, account management, or a customer-facing delivery role.

What education is required for this position?

A Bachelor's degree is required for this role.

What benefits are provided with this job?

Benefits include stock option plan eligibility, medical, dental, vision, and FSA health coverage, a 401(k) plan, 10 paid holidays, PTO starting at 15 days, and education assistance programs.

Ready to apply?

The application is on the official Tillster careers page.

Apply on company site