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Program Lead, Human & Agent Experience

SecurityScorecardRemote (United States)Product
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Salary
$185K - $230K USD
Job type
Full-time
Work mode
Remote
Posted
31 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

SecurityScorecard is hiring a Program Lead, Human & Agent Experience for a remote position across the United States, or in a hybrid capacity depending on proximity to company offices. This operational and program management role builds and runs the systems that support an AI-first product and design organization, focusing on both human workflows and agent experience.

Key Requirements

Minimum of 5 years of experience in design operations, UX operations, program management, or a closely related operating role within B2B SaaS.
Hands-on experience driving AI-enabled design workflows, such as designers working directly from a live codebase and design system to build interactive prototypes.
Direct understanding of agent evaluation, guardrails, or agent-facing product design, including agent permissioning and escalation frameworks.
Proven ability to replace centralized ticket queues with embedded, pod-based ownership models.
Strong capability to drive standards across cross-functional teams without a traditional management hierarchy.
Excellent cross-functional planning and prioritization skills across design, product, engineering, and security.
A strong preference for rapid, disposable prototyping over static design comps.

Nice to Have

Background in cybersecurity, threat intelligence, or related security-adjacent B2B SaaS sectors.
Experience scaling an AI-first product development practice through major operational transitions.
History of running live-prototyping or customer co-build sessions with enterprise clients.
Experience designing multi-agent systems or setting up eval frameworks for production agent behavior.

Skills and Tools

Program and operations management
AI-first design workflows
Agent experience (AX) operations and evaluations
Cross-functional product planning and cadence tracking
Figma and codebase prototyping integration

Salary and Benefits

Estimated total annual compensation range of $185,000 to $230,000, combining base salary and bonus opportunities.
Eligibility for annual performance-based incentive compensation awards and equity.
Comprehensive health benefits, stock options, and unlimited paid time off (PTO).
Additional perks including parental leave and tuition reimbursements.

About the Company

SecurityScorecard is a global leader in cybersecurity ratings, continuously rating over 12 million companies across 64 countries. Founded in 2013 and headquartered in New York City, the organization is backed by premier investors such as Sequoia Capital, GV, Moody’s, Silver Lake Waterman, and Riverwood Capital. Recognized globally for its innovative technology and workplace culture, SecurityScorecard helps more than 25,000 organizations manage third-party risk, handle board reporting, and enhance overall digital resilience.

How to Apply

To apply for this position, please visit the official SecurityScorecard careers page and submit your application online.

Skills and tech stack

Figma

Questions candidates ask

What is the salary range for the Program Lead, Human & Agent Experience?

The estimated total compensation range is $185,000 to $230,000, which includes base salary plus bonus, alongside potential eligibility for equity and performance incentives.

Is this job remote?

Yes, this position is fully remote for employees who live outside a 75-mile radius of the Midtown NYC or Downtown Austin offices. Employees living within 75 miles of either office follow a hybrid work model requiring 1 to 2 days onsite per week.

How many years of experience are required?

Candidates must have at least 5 years of experience in design or UX operations, program management, or a similar operating role within B2B SaaS.

Is this a design-execution role requiring mockups?

No, this is a design/UX operations and program management role rather than a design-execution role. You will build operating models, cadences, and metrics rather than shipping static mockups.

What benefits are offered with this position?

SecurityScorecard offers competitive salary, stock options, health benefits, unlimited PTO, parental leave, tuition reimbursements, and performance-based incentive awards.

Ready to apply?

The application is on the official SecurityScorecard careers page.

Apply on company site