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Professional Services Engineer

CyberhavenMexicoCustomer Experience
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
21 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Professional Services Engineer position at Cyberhaven is a remote role based in the greater Mexico City area, focusing on client onboarding, technical consulting, and solution deployment. This opportunity suits an experienced technical professional with a background in endpoint security and client-facing consulting who wants to help organizations secure their critical information.

Key Responsibilities

Manage the deployment and setup of Cyberhaven solutions inside client networks to ensure smooth product integration.
Partner closely with customers to analyze technical needs, build tailored policies, and resolve complex system issues.
Analyze log files and debug software problems, working alongside internal engineering and support groups to coordinate fixes.
Lead technical training sessions for end users to ensure they can fully utilize the platform and speed up return on investment.
Act as a dependable advisor, sharing industry best practices and hosting regular status meetings to track implementation progress.
Maintain up-to-date knowledge of evolving technologies, industry trends, and product capabilities to advise clients effectively.

Requirements

Minimum of three years of professional experience working as a Solutions Engineer, Delivery Manager, or Professional Services expert within the cybersecurity and data loss prevention sector.
Demonstrated history of deploying complex technical setups involving endpoint security products.
Prior background working with alternative data loss prevention software such as Symantec, Forcepoint, McAfee, Digital Guardian, Trend Micro, Check Point, Next DLP, or Proofpoint.
Familiarity with data classification concepts to locate sensitive information and establish proper security rules.
Strong project management capabilities to handle strict deadlines, shift priorities, and build risk mitigation plans.
Deep technical knowledge regarding SaaS security tools and endpoint agent software.
Proficiency in software debugging, web technologies, APIs, and data integration methods.
Solid grasp of network protocols, system architecture, and the Google Cloud Platform.
Practical familiarity with Windows administration tools like PowerShell, SCCM, Intune, GPO, and registry settings, alongside macOS environments covering terminal skills, MDM, and application management.
Strong verbal and written communication skills to explain technical ideas to varied audiences.
Understanding of system software design elements including drivers, services, and agents.
Holds a bachelor's degree in Engineering or Computer Science, relevant industry certifications, or possesses equivalent professional experience.
Must reside within the greater Mexico City area.

Skills and Tools

Endpoint Security and Data Loss Prevention (DLP)
Log File Analysis and Software Debugging
SaaS Security and Endpoint Agent Technologies
Web Technologies, APIs, and Data Integration
Windows Ecosystem (PowerShell, SCCM, Intune, GPO)
macOS Ecosystem (MDM, Terminal)
Google Cloud Platform and Network Protocols
Project Management

About the Company

Cyberhaven builds advanced data security solutions designed for modern enterprise needs where traditional tools fail to track data effectively across workflows. Supported by major investors like Redpoint and Khosla with funding totaling $250 million, the organization employs industry veterans from notable technology leaders like Google, Meta, CrowdStrike, and Palo Alto Networks.

How to Apply

Interested candidates should visit the official Cyberhaven careers page to submit their application for this remote role based in Mexico.

Questions candidates ask

Where is this job located?

This role is remote with a candidate location preference for individuals based in the greater Mexico City area.

How many years of experience are required?

Candidates must have at least 3 years of experience as a Solutions Engineer, Delivery Manager, or Professional Services professional within the cybersecurity and DLP space.

What specific background or previous tools are helpful for this role?

Previous experience with data loss prevention tools like Forcepoint, Symantec, McAfee DLP, Fortra Digital Guardian, Trend Micro, Check Point, Next DLP, or Proofpoint is required.

What technical systems must the candidate understand?

The candidate needs a solid understanding of system architecture, network protocols, Google Cloud Platform, web technologies, APIs, along with practical knowledge of Windows and macOS environments.

What education or certifications are acceptable?

Requirements include a bachelor's degree in Computer Science or Engineering, equivalent advanced industry certifications, or 3+ years of experience in a similar role.

Ready to apply?

The application is on the official Cyberhaven careers page.

Apply on company site