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Product Support Specialist

AnthropicNew York City, NY; San Francisco, CA; Seattle, WAProduct Management, Support, & Operations
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Salary
Not listed
Job type
Full-time
Posted
7 Nov 2025
Status
Open · checked 7d ago

About this role

Role Overview

This Product Support Specialist role at Anthropic involves delivering high-touch technical assistance to strategic businesses building applications on Claude. Based in New York City, San Francisco, or Seattle, this hybrid position suits professionals passionate about solving complex technical inquiries and ensuring AI tools operate safely and effectively for society.

Key Responsibilities

Deliver high-touch support to strategic corporate clients by communicating clearly with diverse user personas, ranging from executives managing incidents to administrators seeking product guidance.
Serve as a primary escalation point for complicated technical obstacles by utilizing logs, conducting trace analyses, and reproducing problems.
Troubleshoot single sign-on (SSO), SAML, and OAuth authentication flows alongside infrastructure integration surfaces.
Partner directly with internal engineering and account teams to diagnose, manage, and resolve client inquiries at scale.
Manage on-call responsibilities for urgent support cases while demonstrating extreme ownership.
Turn daily learnings into valuable documentation, product feedback, and internal tooling to improve overall team efficiency.

Requirements

Several years of hands-on technical product support background at a high-growth technology company, focusing on priority or escalated tiers.
Direct experience managing enterprise accounts, communicating with executives, and coordinating cross-functional resolutions.
Complete fluency with application programming interfaces (APIs) and technical software-as-a-service products.
Proven track record of troubleshooting authentication workflows including SSO, SAML, and OAuth.
Ability to thrive in fast-paced environments while maintaining high customer satisfaction (CSAT) and service-level agreement metrics.
Bachelor's degree or an equivalent combination of relevant education, training, and professional experience.

Nice to Have

Comfort operating command line interfaces and basic scripting languages such as Bash, Python, and JavaScript.
Proficiency in SQL for querying system logs and conducting diagnostic investigations.
Practical knowledge regarding large language model (LLM) capabilities, current limitations, and use cases.
Familiarity with enterprise networking concepts, IT infrastructure, Git workflows, and version control.
Prior experience supporting government, public sector accounts, security frameworks, or managing vendor support teams.

Skills and Tools

Python
SQL
JavaScript
LLMs
API debugging
Authentication (SSO, SAML, OAuth)

Salary and Benefits

Annual salary range between $131,040 and $210,000 USD.
Competitive compensation and benefits package.
Optional equity donation matching program.
Generous vacation policies and parental leave.
Flexible working hours in a collaborative hybrid office environment.

About the Company

Anthropic operates as a public benefit corporation focused on building reliable, interpretable, and steerable artificial intelligence systems. The organization functions as a single cohesive team of researchers, policy experts, engineers, and business leaders dedicated to ensuring AI remains safe and beneficial for society. Employees operate under a location-based hybrid policy requiring staff presence in designated offices at least 25% of the time, and visa sponsorship is available for qualifying candidates.

How to Apply

Candidates should apply directly through the official company careers page on the Anthropic website to ensure safe submission and to avoid potential recruitment scams.

Skills and tech stack

PythonSQLJavaScriptLLM

Questions candidates ask

What locations is this position based in?

This role is based out of Anthropic offices in New York City, NY; San Francisco, CA; or Seattle, WA.

What is the salary range for the Product Support Specialist role?

The annual salary for this position ranges from $131,040 to $210,000 USD.

Does Anthropic offer visa sponsorship for this position?

Yes, Anthropic sponsors visas for qualifying candidates and retains an immigration lawyer to assist with the process.

What are the office attendance requirements?

Anthropic maintains a location-based hybrid policy expecting all staff to be present in an office at least 25% of the time.

What technical skills are helpful for this role?

Helpful technical proficiencies include Python, SQL, JavaScript, LLM familiarity, API debugging, and authentication protocol troubleshooting.

Ready to apply?

The application is on the official Anthropic careers page.

Apply on company site