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Product Support Manager

NotionHyderabad, IndiaCustomer Experience
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
24 Jul 2026
Status
Open · checked 9d ago

About this role

Role Overview

The Product Support Manager at Notion in Hyderabad is a leadership position responsible for guiding a local team of Product Support Specialists while collaborating with global department leaders. This remote-friendly opportunity suits an experienced support professional eager to scale product support programs and enhance the overall user experience.

Key Responsibilities

Direct and develop a team of product support specialists operating across various levels in Hyderabad.
Partner with the Hyderabad Site Lead, regional Heads of Support, and User Operations leadership to guarantee unified global operations.
Manage high-level executive product escalations from end to end, coordinating closely with global product and engineering teams.
Analyze usage data regularly, track key performance indicators, and report on operational metrics.
Identify operational bottlenecks and lead the execution of strategic process improvements across customer experience tooling and policies.
Take part in the global on-call rotation schedule to handle unexpected technical incidents.

Requirements

Bring a minimum of 8 years of professional background working within a software company product support team.
Possess at least 3 years of direct experience leading and managing a product support team.
Demonstrate solid technical support capabilities including log reading, basic debugging, webhook fundamentals, core API concepts, and SSO basics like SAML and OAuth.
Show proficiency in utilizing AI tools for daily tasks such as drafting replies, trend analysis, and troubleshooting while maintaining privacy standards.
Exhibit strong data reporting and analytics skills along with familiarity managing business intelligence tools like Zendesk, Salesforce, Hex, and Looker.
Display a proven capacity to triage and troubleshoot support tickets with strong prioritization judgment.

Nice to Have

Background working inside a fast-paced start-up setting.
Prior familiarity with or active usage of the Notion platform.

Skills and Tools

Technical Knowledge: Log reading, basic debugging, APIs, webhooks, SSO (SAML and OAuth)
Software and Systems: Salesforce, Zendesk, Hex, Looker
Competencies: Executive escalation management, data analytics, team leadership, process optimization, and AI tool integration

About the Company

Notion operates as a collaborative AI workspace where teams and agents gather knowledge, projects, and meetings in a single platform. Millions of individuals and companies rely on Notion to streamline workflows, minimize fragmentation, and automate repetitive tasks. Employees at Notion strive to set new benchmarks for human collaboration during the AI era.

How to Apply

Interested candidates should visit the official Notion careers page to submit an application for this position.

Questions candidates ask

Where is this job located?

This position is based in Hyderabad, India, with remote work flexibility.

How many years of experience are required?

Candidates must have at least 8 years of total experience in a software company product support team, including a minimum of 3 years in a leadership role.

What technical skills are needed for this role?

Applicants need strong technical foundations such as basic debugging, log reading, core API concepts, webhook fundamentals, and SSO basics including SAML and OAuth.

What tools will I be expected to use?

The role involves working with business intelligence and support systems such as Zendesk, Salesforce, Looker, and Hex.

Will I need to participate in on-call shifts?

Yes, participation in the global on-call rotation to cover incidents is required for this role.

Ready to apply?

The application is on the official Notion careers page.

Apply on company site