About this role
Professionals who thrive in ambiguity and enjoy turning strategy into repeatable execution will find a strong fit in this role. Sierra operates a platform for customer-facing artificial intelligence agents, collaborating with major global brands to transform customer service and business growth.
As a Partnerships Account Manager based in San Francisco, the person in this position will drive partner activation through comprehensive onboarding, enablement, certification, and operational support programs. They will build the systems and playbooks required to scale the ecosystem while coordinating cross-functional execution across product, engineering, sales, and legal teams.
The team exists to expand the reach and effectiveness of AI solutions through strategic partnerships. Candidates who succeed here bring enterprise software experience, comfort with technical concepts, and a proactive approach to managing complex relationships without direct authority.
What you will do
- Drive partner activation through onboarding, enablement, certification, governance, and operational support programs to help partners become productive quickly.
- Build and continuously improve systems, playbooks, processes, and resources that enable the partnership ecosystem to scale effectively.
- Coordinate cross-functional execution across Product, Engineering, Sales, Solutions Engineering, Customer Success, Marketing, Legal, and GTM Operations.
- Plan and execute ongoing partner engagement initiatives, including enablement sessions, webinars, QBRs, executive business reviews, and newsletters.
- Build reporting structures and analyze data to track partnership health, activation, engagement, pipeline contribution, and partner-influenced revenue.
- Identify operational friction and continuously improve how the organization launches, activates, and scales its partnerships.
What you need
- Bring 6+ years of experience in partnership management, partner programs, partner success, ecosystem operations, program management, or a related enterprise SaaS function.
- Demonstrate experience launching, activating, and scaling strategic partnerships, including onboarding, enablement, certification, and joint go-to-market execution.
- Act as a strong cross-functional operator capable of influencing Product, Engineering, GTM, Customer Success, Marketing, Legal, and external partners without direct authority.
- Possess exceptional organizational, communication, analytical, and project management skills.
- Show comfort with APIs, integrations, and technical product concepts to collaborate closely with technical teams.
- Remain fluent with modern AI tools and workflows, actively using AI to improve work quality and understand shifts in enterprise software and customer engagement.
Nice to have
- Experience supporting and scaling strategic partnership programs across product and technology partnerships, cloud ecosystems, systems integrators, or strategic alliances in a high-growth global environment.
- Experience working across enterprise software ecosystems and partners such as AWS, Google Cloud, Microsoft, Salesforce, ServiceNow, Stripe, Twilio, Snowflake, or Databricks.
- Familiarity with PRM, CRM, partner enablement, learning management, and collaboration platforms.
- Technical and AI ecosystem background, including AI platforms, developer tools, software development, solutions engineering, or technical implementation experience.
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
Skills and tech stack
Questions candidates ask
Where is the company located and what is the work policy?
Sierra is primarily an in-person company based in San Francisco, CA, with growing offices across North America, Europe, and Asia.
What is the compensation range for this role?
The position offers a salary range between $170K and $220K along with equity opportunities.
What kind of partners will this person work with?
The role involves working with product, strategic, and channel partners, as well as enterprise software ecosystems like AWS, Google Cloud, Microsoft, Salesforce, ServiceNow, Stripe, Twilio, Snowflake, and Databricks.