Based in Munich, Germany, this full-time role focuses on managing consulting and systems integration partners to ensure successful customer delivery outcomes for AI systems. The position suits an experienced professional skilled in partner success, delivery management, and operational scaling within a technology environment.
Role Overview
Anthropic seeks a Partner Success Lead to oversee a portfolio of in-flight customer engagements managed through consulting and systems integration partners in EMEA. The professional in this role ensures that projects finish on scope, customer usage expands successfully, and stalled engagements receive prompt diagnosis and resolution.
Key Responsibilities
Own every customer engagement from partner match to completed outcome, monitoring scope, timeline, blockers, and customer usage trends weekly.
Run weekly delivery reviews and bring at-risk accounts to review sessions with specific diagnoses and actionable solutions.
Resolve partner capacity issues, scope creep, product questions, and customer dissatisfaction by coordinating with internal teams.
Track delivery quality, consumption rates, active usage, and timelines across the assigned partner book.
Build executive-level relationships with managed partner leadership to facilitate necessary escalations or restaffing.
Develop partner Claude practices by encouraging certified bench depth, repeatable industry offerings, and published customer stories.
Convert operational methods into reusable best practices, review packs, and playbooks for broader team use.
Conduct quarterly practice reviews with alliance and delivery leads covering goals, adoption, references, and positioning.
Deliver presentations, executive briefings, practitioner enablement sessions, and internal reviews.
Steward partner funding requests against stated milestones and outcomes.
Coordinate cleanly across internal sales, customer success, and partner management teams.
Utilize Claude daily to draft reviews, analyze book metrics, and streamline operational workflows.
Requirements
Experience managing a high-volume book of concurrent customer engagements, projects, or accounts ranging from 10 to 30 simultaneously in partner success, customer success, delivery management, or technical account management.
Demonstrated ability to build structure and operational frameworks out of ongoing work, creating review formats or checklists for broader team execution.
Track record of hitting metrics tied to completed work, on-time delivery, adoption, retention, and consumption rather than contract signatures.
Strong judgment in evaluating partner engagement plans, project scopes, and identifying delivery risks.
Escalation and unblocking capabilities across matrixed partner, customer, and internal stakeholders.
Clear presentation and public speaking skills suitable for partner executives, delivery practitioners, and internal leadership.
Understanding of usage-based business models and customer success metrics.
Technical fluency to engage with partner architects and follow technical walkthroughs.
Active daily use of large language models for work preparation, account planning, and data analysis.
Nice to Have
Five to eight years of experience working with consulting and systems integration partners or in delivery-facing customer success at a software or cloud platform company.
Direct experience collaborating with global, regional, or boutique systems integrators and understanding their staffing practices.
Background in managing red or at-risk account reviews to turn stalled work around.
Experience leading surge teams, establishing playbooks, and maintaining quality bars for contract or offshore delivery coordinators.
Specialization in a specific industry vertical such as financial services, healthcare, public sector, retail, or manufacturing.
Experience managing co-investment or market development funding against specific outcomes.
Practice running quarterly business reviews with consulting firm practice leads.
Skills and Tools
Claude
Large Language Models
Partner Success Methodologies
Delivery Management Frameworks
Account Analytics Tools
Salary and Benefits
Salary range between €160,000 and €220,000 EUR
About the Company
Anthropic builds reliable, interpretable, and steerable AI systems with the mission of ensuring artificial intelligence remains safe and beneficial for users and society. The organization consists of researchers, engineers, policy experts, and business leaders collaborating to advance safe AI.
How to Apply
Apply directly on the official Anthropic careers page.
