Role Overview
The Outcomes Architect Manager position at Notion in Tokyo is a full-time frontline leadership role focused on guiding a team of post-sales professionals through workflow adoption, value realization, and account expansion. This opportunity suits an experienced coach and builder who wants to shape customer success within an AI-native workspace environment.
Key Responsibilities
Direct the Net Revenue Growth performance of the team's accounts by overseeing workflow adoption, value realization, renewal readiness, and expansion execution.
Coach team members on the builder motion, which includes AI Transformation Plans, build-beside workshops, value reviews, and use-case consultations.
Establish and manage the operational cadence, covering metrics reviews, account support sessions, risk reviews, and call coaching.
Hire, onboard, and certify new team members, driving performance from the ramp stage to consistent execution.
Collaborate closely with Solutions Consultant leaders and Services teams to align on shared account strategy, handle complex implementations, and address at-risk renewals.
Maintain clear product, AI, and workflow fluency to help customers build durable systems inside the platform.
Represent the region in leadership forums by providing clear signals regarding execution challenges, team performance, and investment needs.
Requirements
Frontline management background leading customer-facing go-to-market teams in B2B software, such as Customer Success, Solutions Consulting, Professional Services, or Account Management.
Direct coaching experience guiding teams through customer discovery, workflow design, adoption planning, value realization, and renewals.
Strong commercial instincts with the ability to interpret account health, adoption depth, renewal risk, and expansion potential.
Deep customer discovery skills to map workflows, understand business problems, and translate goals into practical implementation plans.
Experience working within shared account ownership frameworks alongside sales, services, support, or implementation functions.
Operational capability to build inspection cadences, accountability systems, and coaching rituals that improve team execution.
Executive communication abilities to synthesize customer risks, account patterns, and cross-functional requests for leadership.
Technical fluency and presence to act as a trusted advisor, supporting workflow design and troubleshooting adoption blockers.
Nice to Have
Background managing in consumption, usage-based, or product-led business environments where adoption signals drive outcomes.
Track record of building high-performing frontline teams from an early stage, including profile hiring and structured onboarding.
Experience navigating go-to-market motion changes, coverage model shifts, or evolving commercial ownership models.
History of guiding teams through complex, flat, or at-risk renewals to restore customers to a clear value path.
Familiarity with AI transformation, workflow automation, AI agents, or modern collaboration and work management software.
Skills and Tools
Team leadership and frontline management
Coaching and talent development
Account health and commercial forecasting
Customer discovery and workflow mapping
Operational rigor and inspection cadences
Executive communication
Cross-functional collaboration with Sales, Services, and Solutions Consulting
About the Company
Notion builds a collaborative AI workspace where teams and agents think together, combining knowledge, projects, meetings, and AI tools into a single platform. Millions of users and enterprises rely on the platform to reduce fragmentation and make work faster and clearer. Employees at the company act as customer zero, bringing this future of work to life with an emphasis on craftsmanship and human collaboration.
How to Apply
Interested candidates should visit the official company careers page to submit an application for this position.
