Role Overview
The Outcomes Architect Manager position at Notion in Paris is a full-time frontline leadership role designed for an experienced coach who can drive post-sales execution, customer value realization, and net revenue growth. This opportunity suits an operational builder with a background in B2B software customer success, solutions consulting, or professional services who is fluent in both English and French.
Key Responsibilities
Own the Net Revenue Growth performance of the team's assigned book of business, including headline outcomes and the quality of execution driving adoption, value, and expansion.
Coach Outcomes Architects on builder motions, such as AI Transformation Plans, build-beside workshops, value reviews, and renewal processes.
Build and manage the operating cadence for the team, covering metric reviews, account support, risk reviews, call coaching, and forecast calls with senior leadership.
Hire, onboard, and certify new team members, driving readiness from ramp through consistent execution and managing performance clearly.
Partner closely with Solutions Consultant leaders on expansion and renewal strategies for shared accounts, addressing flat and at-risk renewals.
Collaborate with Services leadership to identify complex implementation needs early and ensure smooth handoffs that accelerate workflow adoption.
Represent the team and region in leadership forums, providing clear signals on operational successes, investment needs, and execution roadblocks.
Uphold excellence by coaching staff to global quality rubrics, methodologies, and activity key performance indicators.
Requirements
Frontline management experience leading customer-facing go-to-market teams in B2B software, spanning Customer Success, Solutions Consulting, Technical Account Management, Professional Services, or Account Management.
Direct experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical implementation.
Strong coaching orientation with the ability to review customer calls, account plans, mutual success plans, and executive narratives to drive tangible improvements.
Commercial instincts at the team level to monitor account health, renewal risk, adoption depth, and customer sentiment with appropriate urgency.
Deep customer-facing discovery instincts to understand business challenges, map workflows, and translate goals into actionable adoption plans.
Experience operating in a shared account ownership model with Sales, Solutions, Services, Support, or Implementation groups.
Operational rigor in building inspection cadences, coaching rituals, performance standards, and accountability systems.
Executive communication skills to synthesize account patterns, customer risks, and team performance into clear signals for leadership.
Technical fluency to understand Notion systems, coach workflow design, and help troubleshoot adoption blockers.
Proficiency in operating with agency, urgency, and customer empathy to navigate ambiguous problems.
Curiosity and a hands-on willingness to adopt AI tools for better collaboration and coaching.
Fluent in both English and French.
Nice to Have
Experience managing in a consumption, usage-based, or product-led business environment where adoption signals dictate outcomes.
Track record of building high-performing frontline teams from an early stage, including structured onboarding and certification.
Experience leading teams through go-to-market motion changes, coverage-model shifts, or evolving commercial ownership.
Background working with flat, at-risk, or complex renewal accounts to return customers to clear value paths.
Prior experience partnering closely with Solutions Consulting, Sales, Services, or Implementation teams in shared customer lifecycles.
Familiarity with AI transformation, workflow automation, agents, or work management software.
Skills and Tools
B2B Software GTM Management
Post-Sales Strategy and Coaching
Workflow Design and Customer Discovery
Operational Rigor and Performance Management
Executive Communication
English and French Language Fluency
About the Company
Notion builds a collaborative AI workspace where teams and agents think together, combining knowledge, projects, meetings, and AI tools into a single platform. Millions of individuals, small teams, and enterprise companies rely on Notion to make work faster, clearer, and less fragmented. Employees at Notion act as customer zero in bringing the future of work to life, valuing craft, durable building, and human-centric work.
How to Apply
Please apply directly on the official company careers page.
