Latest AI JobsBrowse Jobs
Notion logo

Outcomes Architect, Italy

NotionDublin, IrelandOutcomes Architect
Apply on company site
Salary
€89K - €100K EUR
Job type
Full-time
Posted
12 Aug 2026
Status
Open · checked 7d ago

About this role

The Outcomes Architect, Italy position at Notion is a full-time customer success and strategy role based in Dublin, Ireland, perfect for a tech-savvy builder fluent in Italian and English. This professional will act as a dedicated build-beside partner to help named accounts achieve measurable value and navigate workflows within an AI-native workspace.

Role Overview

Notion is hiring an Outcomes Architect to support named accounts with a focus on flat, at-risk, or complex renewals, helping clients turn ambitions into working systems. Based out of the Dublin office, this role operates on a hybrid schedule requiring attendance on Mondays, Tuesdays, and Thursdays as anchor days. The professional in this position collaborates closely with Solutions Consultants to shape customer outcomes, drive retention, and manage renewal opportunities for clients in the Italian market.

Key Responsibilities

Drive workflow adoption and value realization for a designated book of named accounts to ensure high net retention rates.
Collaborate with Solutions Consultants on account strategy, expansion qualification, and customer planning.
Own renewal opportunities specifically for flat, at-risk, or complex accounts requiring a clearer path to measurable impact.
Design and deploy custom workflows as a build-beside partner, translating customer business goals into durable internal systems.
Co-define, build, and manage comprehensive customer success plans that align with client objectives.
Develop deep expertise in the Notion product and the wider AI ecosystem to guide customers through new ways of working.
Innovate and iterate on customer retention programs to mitigate churn and contraction risks.

Requirements

Professional experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
Strong discovery instincts with the capability to comprehend business problems, map workflows, and build practical implementation plans.
Technical fluency and comfort with live software configuration, co-designing, and troubleshooting alongside clients.
Commercial awareness to partner effectively with account owners on renewal risk and expansion potential.
Program and stakeholder management expertise to oversee success plans, timelines, risks, and commitments across accounts.
Ability to operate with agency, urgency, and customer empathy while bringing structure to ambiguous challenges.
Passion for AI tools and a continuous drive to learn modern ways of working.
Fluency in both English and Italian.

Nice to Have

Prior background in customer success, solutions consulting, implementation, or technical account management for productivity or workflow software.
Previous experience working with flat, at-risk, or complex renewal accounts to restore value pathways.
Familiarity with usage-based or consumption-based business models linking adoption patterns to commercial outcomes.
History of partnering within shared account ownership frameworks alongside sales, support, or implementation teams.
Experience designing scalable customer programs, playbooks, or interventions that enhance retention and adoption.

Skills and Tools

B2B Software Customer Success and Account Strategy
Live Technical Configuration and Workflow Mapping
Program and Stakeholder Management
Commercial Awareness and Renewal Risk Mitigation
AI Tools and Productivity Software
Fluency in English and Italian

Salary and Benefits

Estimated total on target earnings range between €89,000 and €100,000 per year, which includes base salary and on target incentive pay.
Highly competitive cash compensation, equity packages, and comprehensive benefits.

About the Company

Notion builds a collaborative AI workspace where teams and agents think together, consolidating knowledge, projects, meetings, and AI tools into a single platform. Millions of users and enterprises rely on Notion to reduce fragmentation and make work faster and clearer. Employees at Notion are known as Notinos, operating as customer zero to bring the future of work to life with a strong dedication to craft and human-centric design.

How to Apply

Interested candidates should submit their application directly through the official Notion careers page.

Questions candidates ask

Where is this job located?

This role is based in Dublin, Ireland, with an in-office requirement on Mondays, Tuesdays, and Thursdays.

What languages are required for the Outcomes Architect, Italy role?

Candidates must be fluent in both English and Italian.

What is the salary range for this position?

The estimated total on target earnings range is €89,000 to €100,000 per year, combining base salary and on target incentive pay.

What type of accounts will this role manage?

This professional will manage a book of named accounts, focusing particularly on flat, at-risk, or complex renewal accounts that need a stronger path to measurable impact.

What is the primary focus of an Outcomes Architect at Notion?

The role acts as a build-beside partner who helps customers turn ambition into working systems inside Notion, owning workflow adoption, value delivery, and renewal outcomes.

Ready to apply?

The application is on the official Notion careers page.

Apply on company site