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Order Management

SierraSan Francisco, CAOperations
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Salary
Not listed
Job type
Full-time
Experience
Mid · 2+ yrs
Posted
6 Oct 2026
Status
Open · checked 7d ago

About this role

Sierra is seeking an Order Management Analyst based in San Francisco to oversee the operational backbone connecting sales contracts to billing and reporting. This role suits professionals with B2B SaaS operations experience who are comfortable working in an in-person office environment.

Role Overview

The Order Management Analyst position at Sierra involves managing the lifecycle from signed contracts to bookings, usage tracking, and deal operations. Located in San Francisco, CA, this role bridges Sales, Finance, Legal, Pricing, GTM Systems, and Agent Development to ensure accurate commercial data flow.

Key Responsibilities

Build, verify, and book quotes across the customer lifecycle while capturing all critical commercial terms.
Collaborate across GTM Operations, Finance, and Sales Compensation to ensure bookings flow accurately into downstream systems and reporting.
Partner with Agent Development to set up, verify, and maintain outcome-based usage tracking across agents.
Run monthly consumption reporting and billing cycles and serve as the owner for usage questions from customers, Sales, and Agent Development.
Draft, review, and execute order forms while aligning with the Pricing team on commercial negotiations and forecasts.
Identify repetitive processes across the order management lifecycle and collaborate with the Go-to-Market Operations team to automate and scale them.

Requirements

2 to 4 years of experience in deal desk, order management, billing operations, or revenue operations at a B2B SaaS company.
Experience owning an operational booking and/or billing queue end-to-end with high accuracy against monthly deadlines.
Proficiency with CRMs such as Salesforce and a CPQ or billing system, with the ability to read contracts and translate terms into system fields.
Strong attention to detail and clear written communication skills for cross-functional collaboration.
Ability to identify areas for improvement and build solutions using AI tooling.
Based in San Francisco and able to work in-office with the team.

Nice to Have

Experience with usage-based billing including commitments, overages, credits, and true-ups.
Familiarity with Quoting and Contract Lifecycle Management tools.
SQL or spreadsheet modeling skills.
Exposure to sales compensation, revenue recognition, or partner and reseller billing.
Experience at a high-growth company helping to establish processes from scratch.

Skills and Tools

Salesforce
CPQ systems
Billing systems
Quoting and Contract Lifecycle Management tools
SQL
Spreadsheet modeling
AI tooling

Salary and Benefits

Flexible unlimited paid time off.
Medical, dental, and vision benefits for employees and their families.
Life insurance and disability benefits.
Retirement plan dependent on the country of employment.
Parental leave along with fertility and family building benefits through Carrot.
Lunch, snacks, and coffee provided in-office.
Discretionary benefit stipend and participation in equity plans for eligible full-time employees.
Free alphorn lessons.

About the Company

Sierra is a platform for customer-facing AI agents partnering with brands like The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company is primarily in-person and based in San Francisco with growing offices across North America, Europe, and Asia. It is guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family, and was co-founded by Bret Taylor and Clay Bavor.

How to Apply

Candidates should apply on the official company careers page.

Skills and tech stack

SalesforceCPQSQL

Questions candidates ask

Where is this job located?

This role is based in San Francisco, CA, and requires working in-office with the team.

How many years of experience are required?

Candidates must have 2 to 4 years of experience in deal desk, order management, billing operations, or revenue operations at a B2B SaaS company.

What systems and tools should I be familiar with?

The role requires experience with CRMs like Salesforce and a CPQ or billing system. Familiarity with SQL, spreadsheet modeling, and AI tooling is also noted as beneficial.

What benefits does Sierra offer for this role?

Full-time employees receive flexible paid time off, medical, dental, vision, life insurance, disability benefits, parental leave, Carrot family building benefits, a discretionary stipend, equity plan participation, office meals, and free alphorn lessons.

Who founded Sierra?

Sierra was co-founded by Bret Taylor and Clay Bavor.

Ready to apply?

The application is on the official Sierra careers page.

Apply on company site