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Operations Coordinator

serveroboticsChicago, ILOperations
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Salary
$23 – $25 per hour
Job type
Full-time
Experience
Mid · 3+ yrs
Posted
23 Sept 2026
Status
Open · checked 7d ago

About this role

Based in Chicago, Illinois, this full-time Operations Coordinator position involves managing daily commercial delivery network activities and suits candidates with a background in logistics, operations, or customer service. The role focuses on executing operational strategies, tracking metrics, and supporting field deployments for autonomous sidewalk robots.

Role Overview

Serve Robotics seeks an Operations Coordinator to ensure the smooth daily functioning of its commercial delivery network in Chicago, IL. The position requires executing established procedures, monitoring live activities, and driving process efficiency while collaborating closely with leadership.

Key Responsibilities

Coordinate between Field Agents and Piloting teams to oversee daily deployments and maintain on-time operations
Monitor active services, handle real-time issue resolution, and escalate problems to prevent service disruptions
Open and close depots according to assigned shift schedules
Enforce adherence to standard operating procedures, safety rules, and quality measures
Track and report core operational metrics like uptime, deployment efficiency, and utilization
Assist the Senior Operations Supervisor with resource prioritization, workload balancing, and test plan execution
Support the training and onboarding of new Operations Associates
Drive mid-size utility vehicles or e-bikes for work-related purposes and field tasks

Requirements

Bachelor's degree in a related field or equivalent professional experience
Minimum of 3 years of experience in logistics, operations, or customer service
Strong collaboration, organization, and problem-solving abilities
Capability to operate independently with minimal supervision
Proficiency with spreadsheets including Excel and Google Sheets
Valid U.S. driver's license and capability to safely drive company vehicles
Availability to work flexible hours, covering nights, weekends, holidays, and inclement weather conditions
Physical ability to stand, walk, and lift up to 50 pounds during onsite and field-based tasks

Nice to Have

Background working in a fast-paced, high-growth startup environment
Experience with resource planning, forecasting, or schedule creation
Previous direct customer-facing experience in a field or service role
Data analysis and reporting capabilities using Google Workspace tools

Skills and Tools

Excel
Google Sheets
Google Workspace
Google Docs
Google Drive

Salary and Benefits

The compensation for this position ranges from $23 to $25 per hour alongside equity offers.

About the Company

Serve Robotics designs personable sidewalk robots aimed at moving goods in urban environments, shifting deliveries away from congested streets and serving merchants, pedestrians, and customers. The organization brings together technology industry veterans across design, hardware, and software to solve real-world problems utilizing robotics, computer vision, and machine learning.

How to Apply

Interested applicants should visit the official company careers page to submit an application.

Skills and tech stack

Questions candidates ask

Where is this job located?

This role is located in Chicago, IL, and is an onsite, field-based position involving movement between depots, customer locations, and deployment zones.

What is the pay rate and compensation structure?

The position pays between $23 and $25 per hour and includes equity offerings.

What level of experience is required?

Candidates must hold a Bachelor's degree or have at least 3 years of equivalent experience in operations, logistics, or customer service.

What are the physical and scheduling demands of the role?

The job requires standing, walking, lifting up to 50 lbs, working in various weather conditions, and maintaining availability for flexible hours, including evenings, weekends, holidays, and nights.

Is a driver's license required?

Yes, candidates must possess a valid U.S. driver's license and be comfortable driving mid-size utility vehicles or e-bikes as part of their duties.

Ready to apply?

The application is on the official serverobotics careers page.

Apply on company site