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Operations Associate

serveroboticsDallas, TXOperations
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Salary
$22 per hour
Job type
Full-time
Experience
Entry · 1+ yrs
Posted
14 Sept 2026
Status
Open · checked 7d ago

About this role

Based in Dallas, TX, the Operations Associate role at Serve Robotics involves supporting autonomous delivery robots in the field to ensure smooth and reliable service. This hands-on position suits individuals who possess a valid driver's license, can handle physical tasks, and want to contribute to the growth of robotic delivery operations.

Role Overview

Serve Robotics seeks an Operations Associate in Dallas, TX to maintain field readiness and assist autonomous delivery robots during operations. The team member intervenes when robots encounter obstacles, technical issues, or environmental challenges. This role requires collaboration with operations, engineering, and customer support departments to manage deployments, resolve escalations, and support safety protocols.

Key Responsibilities

Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment.
Assist in deployment processes including preparation, inspection, cleaning, and placement of robots.
Track, document, and close escalation tickets while maintaining clear communication and records.
Operate company vehicles safely for the movement, recovery, or repositioning of robotic units.
Prioritize safety by adhering to company standards and escalating critical events appropriately.
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets.
Ensure proper handling, maintenance, and storage of company-issued tools, devices, and protective gear.

Requirements

Possess a valid driver's license.
Remain comfortable driving mid-size utility vehicles as needed.
Lift and maneuver items weighing up to 50 pounds.
Demonstrate the ability to engage with customers in a professional setting.
Maintain a willingness to work flexible hours, including nights, weekends, and holidays.

Nice to Have

Experience with Jira.
One year of experience in last-mile delivery, robotics, or customer-facing industries.
Experience using work communication tools such as Slack.
Strong organizational, collaboration, and problem-solving skills.

Skills and Tools

Jira
Slack
Mid-size utility vehicles
Personal protective equipment

Salary and Benefits

The compensation for this position is $22 per hour, and the role offers equity.

About the Company

Serve Robotics builds sidewalk robots designed to take deliveries away from congested streets, increase delivery availability, and benefit local businesses and pedestrians. The enterprise operates fleets in Los Angeles, Miami, Dallas, Atlanta, and Chicago, bringing together professionals with backgrounds in software, hardware, and design.

How to Apply

Interested candidates should apply on the official company careers page.

Skills and tech stack

JiraSlackComputer VisionMachine Learning

Questions candidates ask

What is the pay rate for the Operations Associate position?

The role pays $22 per hour and offers equity.

Where is the job located?

This position is located in Dallas, TX.

What physical requirements are needed for the job?

Candidates must be capable of lifting and maneuvering items weighing up to 50 pounds, walking or biking several miles per day, and performing duties in various weather conditions.

Are there specific scheduling requirements?

Yes, the role requires a willingness to work flexible hours, including nights, weekends, and holidays.

What tools or software are preferred for this role?

Experience with Jira and Slack is preferred.

Ready to apply?

The application is on the official serverobotics careers page.

Apply on company site